What You Will Do Complete hardware and software requests using our ticket system, from diagnosing issues and troubleshooting, through to delivering a solution Provide assistance and training concerning the use of hardware and software : including our software platforms, email configuration, network tools, Operating System updates and printing Image computers and manage packages using our Enterprise Management Software Suite Maintain the technical assets at our offices such as network, printers, telephony, video conference, and shared display screens Maintain meeting rooms and video conference equipment, provide training or hands-on assistance during key presentations or meetingsImplement employee access, authentication and authorization to Benevity software systemsAssist in evaluation of vendor patches, releases and new productsMaintain accurate / current documentation of infrastructure, processes and knowledge base articlesAbility to work remotely and in the office as neededTravel may be required What You Bring A strong work ethic and good interpersonal skills Work independently to complete tasks and work well in a team Post-secondary diploma, certificate or degree in an IT-related discipline or a minimum of five (5) years experienceA current, industry-recognized certification in hardware / software troubleshooting (A+, Network+, ACMT, ACTC) or in pursuit of sameExperience using Okta Workflows and Universal Directory an assetExcellent hardware and software troubleshooting skillsExperience working in a corporate environment utilizing AD, DNS, SMTP, Firewalls / NAT, WIFIWorking knowledge of macOS, Windows 10, Windows Server 2012 / 2016 & Linux (CentOS / RHEL)Experience using Microsoft 365 suite of applications & MS licensingDesire to meet new people and teach others as part of our Launchpad onboardingUnderstanding of infrastructure as codeFamiliarity with popular third-party SaaS-based applications Discover your purpose at workIf you’re a passionate problem solver and want to put your skills to use helping the world’s coolest companies do more good in the world, Benevity is the place for you.
You’ll be part of a team with a 99% client retention rate the highest in the SaaS space so you can learn and grow with the best.
You’ll get that competitive salary, flexible health benefits, mental health support, a generous bonus program, stock options, a hybrid office / home work environment and so much more.
Plus, Benevity’s very own MyGoodness program inspires our people to donate, volunteer and take action for the causes and issues they care about.
If you want meaning, purpose and growth, you belong at Benevity.Join a company where DEIB isn’t a buzzwordThe diverse backgrounds, experiences, skills and passions of our people make it possible for us to keep innovating as the market leader in our space.
Diversity, Equity, Inclusion and Belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily from our Black Employee Network making space for us to have difficult conversations to our Pride events and the exceptional diversity on our leadership and tech teams.
We strive to build a strong culture of Belonging so that every Benevity-ite feels included and can thrive as their authentic selves in a place where everyone has an equitable opportunity to shine!