Account Director
Jones Lang LaSalle
Madrid, ESP
hace 3 días

We are looking for an Account Director for our IFM / Corporate Solutions business line.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives.

You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best.

We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at JLL!

Role Purpose

The Account Director is a highly visible and influential leader who has the overall responsibility for the effective delivery either directly or indirectly of all contracted services.

What this job involves

  • Establish and own relationships to ensure the client receive exceptional service delivery
  • Lead Regional Account Team to ensure proper governance and organization structures are in place for enhancing the account both operationally and financially
  • Complete stabilization of the account and establish and implement a transformation plan in concert with global operating plans
  • Client Relationship Management

  • Establish and own strong relationships with the client Account’s client representative
  • Understand the client’s business drivers, focus and support the management team to ensure those priorities are met and aligned with our JLL deliverables
  • Ensure services are delivered in a well-integrated manner at all levels so as to exceed the client’s expectations
  • Proactively lead and participate in monthly / quarterly / semi-annual client meetings as required
  • Implement regular client feedback sessions to gain input and direction from the client representative and ensure the management team is well briefed
  • Respond to client issues in an expedient and professional manner and ensure corrective actions are taken to resolve issues
  • Achieve reference status with clients which demonstrates best in class service delivery that can be leveraged to expand and grow the business
  • Governance and Leadership

  • Provide the required level of leadership to ensure the Account Team is high performing and operates in line with JLL’s culture, values and Ethics
  • Retain, attract and develop direct reports to build a robust pipeline of future leaders in the organisation and plans for critical roles
  • Ensure proper governance, contractual arrangements and structure are in place
  • Develop the financial strategy and account financial plan, and ensure the account plan is met or exceeded in both growth and profitability (P&L)
  • Aim to exceed the annual targeted contract margin
  • Ensure the account delivers against contract deliverables meeting all contractual KPI’s and CPI’s
  • Mitigate the financial risk by ensuring there is no account bad debt
  • Partner with all Platform and Global Account SME’s to drive excellence
  • Drive change and ensure successful implementation of strategic initiatives and innovations
  • Ensure all defined services are completed in accordance with quality operating procedures and statutory and regulatory requirements
  • Ensure client and JLL EHS compliance requirements are met
  • Ensure compliance with company policies and standard conduct, local laws and professional ethics and within the guidelines of client’s organisation
  • Sustainable Growth

  • Ensure the account remains on track and continually positioned for a successful renewal (non-bid renewal)
  • Work with the Solutions Development team, leverage expertise and external networks to enhance sales and business development effort
  • Ensure that the account actively supports new business pursuits and implementation of new accounts
  • Transformation

  • Establish a transformation plan for the client Accounts that is in line with client’s transformation strategy
  • Ensure the implementation of company strategic initiatives and innovative technology solutions for the client Account
  • Sound like you? To apply you need to be / have :

  • Strong market knowledge and technical expertise
  • Good understanding of industry technology and offering
  • Competent in Strategic Planning, Project Management, Facility Management, Transaction Management, Occupancy Planning and Real Estate Market Analysis
  • Strong track record of effectively managing and developing teams and relationships with client’s, and internal and external partners
  • Excellent communication and interpersonal skills and proven capabilities to effectively represent businesses and drive decisions with senior executives
  • Ensures confidence with team / client and uses Emotional Intelligence in dealing with teams and the client
  • Commercially and financially astute
  • Willingness to travel regionally and internationally, as required
  • Fluent in English, other European languages desired
  • Based : Spain, Italy, UK, Ireland, Netherlands, Hungary, Germany
  • Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

    Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition.

    We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions.

    Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments.

    We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood.

    JLL Ltd is a Living Wage accredited business, as we believe a fair day’s work deserves a fair days’ pay. To find out more about our Living Wage accreditation please go here

    What you can expect from us

    You’ll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

    Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

    Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

    JLL Privacy Notice

    Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

    We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.

    We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.

    We will then delete it safely and securely.

    For more information about how JLL processes your personal data, please view our .

    For additional details please see our career site pages for each country.

    For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .

    Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

    If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and / or overall selection process you may email us at .

    This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page >

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