This role is responsible for the leadership and management of the Barcelona team of Customer Success Managers (CSM).
The position oversees pre-sale business development, post-sale account management and customer relationship development to drive the success of Enterprise Business Agreements for Autodesk Customers.
Plays an active role in defining strategy to maximize a customers return on investment and accelerate adoption with current and future Autodesk solutions.
Principal Duties and Responsibilities
People Leadership :
Leads and manage a global team of CSM’s to ensure success of EBA’s for key customers. Manages measurable criteria for success and to assist in building organizational alignment.
Creates and maintain staffing plan to support the current and future work demands and project deliverables. Establishes and nurture positive relationships with Delivery and Support Services teams.
Expands network with sales, product development and marketing strategy teams to help facilitate value proprosition of services in existing and potential customers
Results Leadership :
Oversees strategic roadmap with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions Builds business plans in collaboration with senior management to align customer and Autodesk objectives.
Ensures the team delivers services to customers according to published SLAs; initiates service improvement plans as required Supports sales organization in positioning GS offerings and provides weekly GS forecast
Thought Leadership :
Enables team to establish and maintain excellent collaboration with the Named Accounts to accelerate adoption of Autodesk products.
Encouragess team to be innovatative with solutions. Establishes own relationship with customers where helpful for customer engagement.
Personal Leadership :
Adapts to and leads change. Coaches others in the acceptance and support of change.