IT BTS M&S Process Analyst Manager
JTI
Madrid, Spain
hace 5 días

Japan Tobacco International and we believe in freedom . We think that the possibilities are limitless when you’re free to choose.

In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from . It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business .

That’s why our employees, from around the world, choose to be a part of JTI. It’s why 9 out of 10 would recommend us to a friend .

And why we’ve been awarded Global Top Employer status, six years running .

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea.

Learn more :

What this position is about :

The IT BTS Sales & TM Analyst Expert acts as a liaison between the Business and Development teams in order to implement the approved process changes.

What you'll do :

Global Reference Model ownership :

  • Be the master of the process / es owned knowing all the functionalities and the markets using it.
  • Continuous improvement of deployed functionalities aligned with changing business environment.
  • Keep updated all documentation in the Global Reference Model.
  • Review all Functional Designs related to the module owned, ensuring this will meet market requirements without impacting on Global application functionality, other markets' needs and performance.
  • Change management :

  • Continuous improvement on our BTS Trade Marketing Change Management Process as well as ensure full compliance with OCM.
  • Guarantee all CGHs have a meaningful business benefit, providing when the possible quantitative impact of the development is requested.
  • Scope these changes based on the criticality for the business and its value added to the global tool.
  • Application maintenance / Quality Assurance :

  • Performs quality reviews of application and deliverables provided by both JTI and Externals and verifies that they meet agreed-upon architectural requirements.
  • Participate in System Test phases to ensure markets' requirements are meeting and no side issues are appearing in order to improve the quality of UAT releases.
  • Ensure that defined processes are followed by all parties which ensure smooth execution of planned activities
  • Business Relationship Management :

  • Manage JTI markets under his / her responsibility.
  • Advice Markets on their scoped Change Requests and Service Requests.
  • Provide Action Plans and full Visibility on the status of critical issues to Markets.
  • Address markets' escalated issues to the corresponding workstream for taking action on them.
  • Knowledge base development and maintenance / Training :

  • Prepare, update and maintain knowledge articles, documentation and procedures.
  • Support other team members in knowledge transfer and the learning process.
  • Leading some internal refresh sessions, workshops for certain functionalities and / or new modules will provide other team members with the "how-to" tool knowledge.
  • Who are we looking for :

  • University Degree in Computer, Technical Sciences or strong IT background.
  • Additional Business Education based on Trade Marketing is a plus.
  • 3-5 years of working experience with CRM or BI systems.
  • 2+ years of Project management experience.
  • Good working knowledge of business and related processes in the FMCG industry.
  • Fluent in English (written & spoken)
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