Job Title : Client Service Consultant HR Solutions Key Duties / Tasks : + Undergo Product training, maintain up-to-date knowledge and evolve alongside the HR Solutions+ Communicate with the Principal Consultant / customer contacts to understand in-depth technical aspects of the customer 's requirements+ Ensure that the implemented functionality is thoroughly tested and delivered on time+ Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference+ Provide sustainable data models and solutions within the scope of the HR solutions to satisfy the customer requirements+ Function as a liaison between the Principal Consultant and the team through which client requirements flow+ Analyse the effort involved in developing / implementing these solutions and provide estimates+ Work with the build team consisting of Consultants / Associate Consultants and develop complex bits of functionality+ Develop and maintain excellent relationships based on trust and credibility with all our customers+ Help in continuously improving the support service to maintain a high level of customer satisfaction.
Requirements : + Graduates / Post Graduates in Engineering or Computer Applications is an added advantage+ Multilingual Capability (English + Dutch)+ Proven experience in supporting international customers+ Experience in managing small teams and delivering small and mid-size projects+ Experience working with HR Information Systems / CRM Systems will be a massive advantage+ Ability to work in a challenging and demanding environment, alongside other energetic professionals+ Experience working in SQL will be an added advantage+ Demonstrate an in-depth knowledge of the product range features, technical limitations and business benefits+ Ability to understand Client business requirements and recommend the appropriate solution whilst being aware of technical constraints+ Knowledge of HR legislation would be an advantage+ Excellent communication in oral, written and listening skills+ Should be fluent in English & Dutch Written and Oral+ Awareness of the positioning of the product in the market place+ High standard of personal, product and technical presentation+ Demonstrate organizational skills in client visits, product implementation and administration+ Excellent logical and problem solving skills+ Ability to work both independently and as a team player with a positive attitude+ Quick adaptability with an openness to learn and develop+ Solid customer focus, with the aim of building lasting relationships.
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