Customer Service Representative (Barcelona)
Solenis
Barcelona, Spain
hace 5 días

Job Description

For our Customer Service Team we are looking for a :

Customer Service Representative

Location Esplugues de Llobregat, Barcelona, Spain

Employment type : permanent, full time position

Duties & Responsibilities

  • Process incoming customer requests and orders
  • Check the orders against the customer and purchase order agreements
  • Respond to customer product inquiries and satisfaction issues
  • Instruct and liaise with warehouses, plants and forwarders to prepare and arrange the execution of the shipment of goods
  • Create and monitor outbound activities in order to complete the order
  • Invoice timely and accurately
  • Handle complaints and return shipments
  • Interface with and support the sales representatives
  • Maintain, update and file customer files, records and internal documents
  • The Individual

  • Customer and service oriented attitude
  • Professional experience in customer service or similar positions with direct customer interface
  • Fluency in English and French
  • Experienced in using Microsoft Windows applications and ERP Systems; SAP knowledge would be a plus
  • Excellent communication skills
  • Affinity with administrative activities
  • Team player, multitasking ability
  • Must be able to work in a fast paced environment with complex business scenarios
  • Must be detail oriented and have strong problem solving skills
  • Salary & Benefits

    At Solenis, we understand that our greatest asset is our people. That is why we offer :

  • Competitive salaries,
  • Comprehensive benefits like a performance related bonus, medical cover, life insurance, pension scheme, and more,
  • Possibility to grow and gain knowledge within the Customer Service area in a charismatic team with amazing work atmosphere,
  • Working in a career-environment within dynamic and growing business with plenty of scope for progression and for building an interesting, long and varied professional career.
  • So, if you are interested in working for a world-class company and enjoy solving customers’ unique challenges, consider joining our team.

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