Customer support / Sales Executive
hace 17 horas
source : Servei d'Ocupació de Catalunya


Operador de telecomunicacions.

To represent the company as a user support.

To help and assist with all customers needs with either TV or Internet. To report any service issues to our helpdesk and to keep the customer updated.

To assist with migrating residents to this TV and Internet

Visitors meet and greet

Welcome all visitors in person on entry to the building in a professional and friendly manner

Seek to understand the nature of the customers visit

Ensure customer speaks to the correct internal team member

Brief the customer of our products and services where appropriate and sell our services.

Phone management

Answer and screen all calls efficiently and professionally

Source details in the first instance to ensure calls are handled effectively then redirect or take messages as is needed

Manage and be responsible for the day to day prompt answering of the phone lines.


General ad hoc support as may be needed

Test TV channels at 9am / 12.30pm and 5pm and flag any issues

Report any technical problems to the technical helpdesk


Administració d'empreses

1 any

Nombre de llocs ofertats

Estudis :

FP II amb titulació de Informàtica

Idiomes :

Anglès Avançat (imprescindible)

Català Avançat (valorable)

Castellà Avançat (imprescindible)

Front office / reception and administration experience is essential

Team player with exceptional interpersonal and communication skills

Impeccable personal presentation and the ability to represent the company in a professional manner always

Interface with both internal and external organisation stakeholders

Respect confidentiality at all times

Can do attitude with a strong attention to detail

Can multitask in an organised and efficient manner within a fast paced and changing environment

Be flexible in line with business requirements

Proficient IT skills; Word, PowerPoint, Excel, Outlook

Carnets de conduir : A1,A,B

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