This is Us.
A team of more than one thousand people sharing an idea : doing our bit in helping our clients create a better future for themselves , providing them with the tools they need to get where they want to go.
In today’s world, we know this happens because we are a fully online bank . We were born out of that idea and 20 years on, technology, simplicity and transparency continue to be the ingredients of the recipe that leaves the best taste in our mouths : being more than just a bank, someone useful in the lives of the millions of clients who have chosen us.
The way we do things also mirrors our eagerness to innovate. We are proud to be one of the very first banks to work with agile methodologies.
It doesn’t ring a bell yet? No worries, we will be delighted to tell you all about it. You will find it’s one of those things you’ll want to repeat over and over.
And although we are based in Spain, we like to cross borders. We are lucky to work with international teams every day across 44 countries , composed of women and men as equal as they are diverse.
Because here you are completely free to be who you want to be, love whomever you choose, and even go for pineapple as your pizza topping.
Making things happen, helping others be successful, always being one step ahead that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working we are looking forward to meeting you!
Your role and work environment :
We are looking for several Business Strategy Expert that can help us develop new customer features, seamless customer processes and new enablers to be faster in future developments, in the following areas : Mortgages, Investment Products, Personal Loans, Assisted Channels & Payments and Daily Banking.
You have an end-to-end responsibility for providing customers the most reliable and innovative way of managing their relation with us , focusing on delivering the products and services they need, boosting sales while leveraging on the brand and bank customer obsession.
You are the Business Guardian of your product / service working with Risk, Compliance, and Legal stakeholders , to make sure our products and services comply with regulation and policies.
You will work closely with customers and key stakeholders to achieve the initiatives that respond to the vision , strategy and road map of ING Spain.
You are passionate about improving the customer’s experience in the different channels and have a broad knowledge on products and services strategy.
You have a data mindset , you observe what happens around you and what we are building and challenge or adapt if we are not going in the right direction.
You work in Agile teams, focusing always in delivering value to our customers in a fast way while continuously improving the way we work.
You are also an active member of a Chapter supporting in improving the way of working and where you work on your craftsmanship .
You are a team player . You are actively involved in the maintenance, development and realization of (new) services & functionalities.
As an expert, you will deliver all the necessary business know-how and skills within the Squads to realize the shared Tribe purpose.
As a CJE you will report to a Chapter Lead.
Your key responsibilities :
Agile Delivery : Translate business needs into requirements for the implementation. Prioritize initiatives in short cycles, based on value delivery for our customers, defining an initial MVP to be improved with the feedback gathered.
Strive for efficiency , reducing complexity in our definitions and pursuing innovative solutions. Manage dependencies , non-financial risk issues and impediments.
Digital Strategy . As experts in digital experience, be proactive in the identification of new capabilities in our digital platform in order to engage our customers and increase efficiency of our assisted channels, bringing the best experience in moments of truth.
Support the adoption of cyber security practices to effectively protect our customers from risks in the digital world.
Product & Service Strategy : Lifecycle management in order to develop, launch and maintain an attractive and compliant value proposition in the market, providing the best customer satisfaction.
Responsible for guaranteeing bank revenue and benefit-cost balance, presenting business cases with benefit tracking after the implementation.
Commercial acumen to ensure accomplishment of business results.
Customer Experience : Provide the best customer experience by designing, mapping and constantly improving the customer journey performance, leveraging on PACE methodology .
Coupled with an end-to-end process view to be able to collect CX insights and data, and translate it into UX and IT landscapes .
Data Fluency : Comprehend, define, select, and analyze data to garner insights that enhance the decision-making process .
Translate ambiguous environment to meaningful indicators and provide the capacity for driving powerful business insights faster.
What are we looking for?
Master or bachelor’s degree with a minimum of 5 years of experience
Customer focused and results-oriented person
Strong digital, analytical and strategic thinking skills
Great organizational, oral and written communication skills
Passionate about innovation, new market trends and future thinker
Able to work in an autonomous way, to take initiative and to make things happen with a can-do attitude
Problem solving mindset
Good team player, willing to collaborate with different people
Very good oral and written English skills
Ability to work at an international level
Versatility and experience in several business domains is a plus
What do we offer?
The time you spend at work, the challenges you face or the lessons you get are very important, but What about your personal life?
At ING we want your work to fill you in every way, and that is why we take care of even the smallest detail.
Check out what is waiting for you!
So that thinking about what to have for lunch doesn’t take up your time or your cravings.
Our house will be your home.
In our offices you can find electric mobility solutions, doctor, hairdresser, gym, urban orchard, The Good Service (to help you in your arrangements) and much more!
We hope you don't need to use it!
For you and all your family (spouse / partner and children).
In addition, you can enjoy our flexible remuneration model, through which you can access other services such as nursery, transport card, training aids
Free company shuttle.
It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to work comfortably.
Special loan or mortgage terms after 6 months working at the bank.
And benefit from our pension plan after 2 years with us.
More health, more sports.
Runners club with your own trainer.
Clinics with professional, world-class athletes.
Physiotherapy service on site.