Merchant Development Representative (German)
Groupon, Inc
valencia
hace 3 días

Did you know that we build some of the best sales people?

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of

building strong communities through thriving small businesses by connecting people to a

vibrant, global marketplace for local services, experiences and goods. In the process, we’re

positively impacting the lives of millions of customers and merchants globally. Even with

thousands of employees spread across multiple continents, we still maintain a culture that

inspires innovation, rewards risk-taking and celebrates success. If you want to take more

ownership of your career, then you're ready to be part of Groupon.

Our Merchant Development teams focus on building relationships with existing Groupon

merchants around the world. We spend our days learning about what makes small-business

tick and how to maximize relationships with merchants to ensure continued growth of these

accounts. We might look like an ordinary ecommerce app, but under the surface we’re using

the latest technology to build products that help small businesses thrive in ways they couldn't

have dreamed of before.

You'll focus on full cycle management of merchant accounts. Whether you're optimizing a

live deal for a business that we've worked with for years, or negotiating to bring a merchant

back on our platform, you'll be the point of contact for our existing merchants at Groupon.

Starting day one, you will receive hands-on professional sales training and learn the core

skills needed to be successful. Through our training program, you'll learn about customer

relationship building, Groupon's sales process, sales strategy, sales psychology, and more.

You’ll spend time on the following :

You will be empowered to nurture and grow our existing merchant relationships. This

includes re-engaging former merchants through cold calling to retain, consult, and

close local deals

You will facilitate revenue growth by improving and optimizing deals

You will utilize knowledge of deal structure and strategy to reach Groupon’s and

merchants’ desired outcomes and maximize satisfaction, engagement, retention, and

profit

You will develop familiarity with each merchant’s business, including but not limited

to : products and / or services, consumer demographics, consumer ratings, points of

competitive differentiation, merchant economic model, and revenue / profit drivers

You will provide support to your merchant base by problem-solving questions or

issues related to their deal campaigns

You will be expected to consistently achieve and / or exceed your sales targets and

merchant satisfaction expectations

We’re excited about you if you have :

German Native speaking

Bachelor’s degree preferred

Success in a sales environment

Fluent English spoken and written

Experience upselling and reselling over the phone and cold calling a plus

Experience supporting Merchants is preferred

Customer service, analytical, and problem solving skills

You pay attention to detail and have a proven ability to multitask

You have solid decision-making skills, customer-focused instincts, and sound

judgment

You are well-organized and are able to prioritize tasks to work quickly and efficiently

You're adaptable and can think on your feet; when faced with new challenges or

tough conversations, you face them head-on

You have strong negotiation and relationship-building skills, with a high degree of

integrity and patience

You have excellent written and oral communications skills

Salesforce or other CRM experience a plus

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