ACS PRINCIPAL SERVICE ENGINEER (Platform Database Big Data)
Oracle
ES-ES,Spain-Madrid
hace 43 días

Preferred Qualifications

ACS PRINCIPAL SERVICE ENGINEER (Platform DB Big Data Barcelona, Bucharest, Madrid) SupportAdvanced Customer Services (ACS) are a set of packaged services provided by Oracle Support to help customers in managing and maintaining environments based on Oracle (RDBMS, Big Data, Tech, Middleware, Applications).

Job is based in Barcelona. Service Delivery Engineers working within ACS deliver proactive and reactive technical support to these customers, assisting them to maximize the stability, availability and performance of their critical business systems.

Service Delivery Engineers work both on customer sites and from our offices.SCOPE :

  • Works as a part of an account team for a set of customers.
  • Reports to Local ACS Delivery Manager in EMEA ACS Delivery Organization
  • Works to objectives set by Delivery Manager
  • Works closely with the virtual team(s) within Delivery Organization
  • Works closely with the account(s) Service Delivery Management and Technical Management, Oracle Line of Businesses, partner organizations and other third parties where appropriate.RESPONSIBILITIES :
  • Proactively working with ACS customers to ensure their successful deployment of the Oracle Big Data environments.
  • Technical assistance with software installations
  • Performance assessments and tuning
  • System configuration health checks
  • Upgrade and implementation planning and advice Patch management
  • Proactively alerting customers to product developments and issues Delivering technical presentations
  • Delivering reactive onsite technical support in a timely manner
  • Problem analysis and investigation
  • Providing and verifying problem workarounds or patches
  • Researching and responding to technical enquiries
  • Forming effective professional relationships with Oracle Technical Account Managers, Oracle Product Support and customer staff, at all levels, to ensure customer satisfaction with Oracle's products and support organization.EXPERIENCE :
  • Proven hands-on experience with Big Data environments, Oracle Database and Real Application Clusters (RAC) essential.
  • Extensive knowledge of : o Cloudera / Hadoop software environment.oInfrastructure design, tuning and support.oIntegration between Big Data and Oracle componentsoData collection, extraction and transformationoStrong Unix skills
  • Extensive experience of any of the following a definite advantage : oOracle Engineered Systems oLarge scale Data Warehouse systemsoCloud technology in infrastructure, Big Data and Oracle DatabaseoDatabase performance tuning, HA Architectures, replication, Backup and Recovery, Oracle Enterprise Manager,PERSONAL PROFILE :
  • Excellent problem solving and analytical skills
  • Self motivated and resourceful
  • Excellent written and verbal communication skills
  • Ability to work as a team player as well as on own initiative
  • Ability to work under pressure in escalated situations
  • Very good English language
  • Spanish language a definite plus
  • Availability to travel
  • Availability for standby and out of hours services
  • Detailed Description and Job Requirements

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

    This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

    A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

    As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving / avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues.

    Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management.

    Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

    Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical / business skills in area of specialization.

    Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction.

    Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position.

    In addition, experience with Oracle*s core products, applications, and tools.

    As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made.

    This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).

    Other Locations

    ES-ES,Spain-Madrid, RO-RO,Romania-Bucharest

    Oracle

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