Service Delivery Architecture Specialist
Alight
Granada, Spain,
hace 2 días

Join our team. Because transformation takes a workforce. Learn more at .

Our story

At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose.

Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team. Because transformation takes a workforce. Learn more at careers.alight.com.

Service Delivery Architecture Specialist

Payroll process owner in the Service Delivery Architecture team is part of Alight's products organization. The main focus of expertise is payroll and experience in processing payroll.

As Service Delivery Architecture Specialist, you are responsible for designing how Alight’s service offering will be delivered to our clients in the best, fastest and smartest way.

The focus is to design the global process standards, translate these standards in system configuration standards and develop the proper end user guidelines and procedures.

The key responsibilities :

Leading the design of global service process standards in line with Alight’s requirements and industry best practices

Leading the translation of these global process standards into system configuration standard

Leading the development of global desktop procedures, operational guidelines and templates, and key stakeholder briefing packs

Leading the approach for deployment of new and improved process standards and solutions

Leading definition of user requirements to enable the development of functional and technical specifications by the products team, user experience team and global technology team

Leading engagement with key internal stakeholders to enable the development of their deliverables based on ALIGHT’s global service standards

Leading the collection of data points that allows to identify value and non-value-added process and system step

Educating internal and external stakeholders on our global service standards and product features

Representing Service Delivery Architecture as part of sales / pre-sales efforts as appropriate

Contributing to any project across the P&I organization when needed

Skills and Experience

Required Skills for this position :

Bachelor’s or master’s degree or equivalent combination of education & experience

Profound knowledge of all aspects of your domain expertise

5-8 years of operational experience within the requested domain expertise

2-4 years of experience in operations outsourcing experience

PC Literacy Word, Excel and Power Point, MS Visio and / or other Process Flow software (advanced level)

Experience in HRIS systems (euHReka, Success Factors, Workday, Peoplesoft, Oracle Fusion) and / or payroll systems

Ability to work self-sufficiently on assigned tasks and to accomplish assignments with little to no supervision

Superior language proficiency in English

Systematic approach to problem solving with a desire to create a better future for our associates and clients (design thinking)

Excellent written and verbal communication & interpersonal skills

Strong analytics skills

Client and quality focused

Ability to negotiate skilfully to achieve the right outcome for all parties including management, senior leaders and customers

Ability to collaborate and work in a global team environment across different geographies (teamwork) as well as to work independently and make sound decisions

It would be desirable if you also have :

Detailed knowledge of (Alight) contract standards

Certification(s) related to your area of expertise such as CIPP, APA, COPC, GPHR, SPHR, Lean Six Sigma, design thinking and project management methodologies

What we can offer :

Possibility to work form home

Interesting career development opportunities

Language courses bailout andlanguage allowances

Private medical care in LuxMed

Access to MyBenefit Platform (including Multisport Card)

Group life insurance

Our commitment to Diversity and Inclusion

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve .

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

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