Information Technology Service Management Consultant
Daimler Group Services Madrid
Madrid, Community of Madrid, Spain
hace 5 días
source : Linkedin

DGSM works to be an agile and pioneer company, always focusing in providing the best services. Therefore we need people who share our corporate values and want to grow up in an international environment, taking part in different projects.

We offer the IT Service Management position within the IT Common Functions & Services department based in Madrid.

The main tasks will be focused on :

  • Experienced in IT applications management and operational support
  • Develop and maintain the service documentation.
  • Create and update the service description.
  • Monitor changes, tasks, incidents, problems and decisions in the service.
  • Identify and control risks within the service.
  • Manage and implement service improvements.
  • Manage the IT Service life cycle main processes.
  • Service Reporting and Continuous improvement.
  • 3-5 years of experience in Service Management related activities :

  • Knowledge on IT Service mgmt. tools : ServiceNow, Jira, SharePoint, Confluence
  • Knowledge of ITIL standards.
  • Confidence working in an international environment
  • Assume responsibility for the setup of new services
  • Able to manage Stakeholder Expectations
  • Confidence in presentation and communication skills
  • High Customer orientation
  • Proactive attitude
  • Organized and disciplined
  • Autonomous and reliable
  • Language skills :

  • Fluent in English (high level in both speaking and writing)
  • Other European languages would be appreciated.
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