Service Desk Operator
NTT Ltd.
Barcelona, Spain
hace 6 días

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.

We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.

At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?The Service Desk Operator combines a clear commitment to customer satisfaction with a desire to progress technical skills.

The Service Desk Operator is responsible for the day-to-day support of NTTE customers. The role will include ticket management, first line support of IT devices and acting upon monitoring generated alerts.

Support will be provided through email, tickets generated by the online portal and telephone direct to the customers. The Operator will also be responsible for managing escalations to other parts of NTTE Operations and vendors or partners, to ensure the prompt and satisfactory resolution of customer support cases.

Working at NTT · Provide Support for NTTE customers via telephone, email and online tickets. · Operate, maintain, and improve customer services · Provide accurate and timely diagnosis and rectification of incidents.

  • Resolve or escalate problems and service requests according to established procedures. · Work proactively to ensure prompt resolution of support cases and the highest possible levels of customer satisfaction.
  • Following training, demonstrate clear skills with NTTE-employed technologies. · Raise, update, and close calls on service desk call management system.
  • Escalate call to other internal and external support partners. · Multi-tasking capabilities. · Conform to organisational quality standards.
  • This is not a full definition of the role but covers the main aspects and drivers for success What will make you a good fit for the role?

    Essential : The candidate must be able to demonstrate good skills in the following areas : · IT Background with knowledge about most common application and technologies.

  • Excellent communication skills and telephone manner. · Ability to follow procedures and attention to detail. · Able to make progress with minimal supervision.
  • Ability to work consistently in a dynamic and sometimes high pressure environment. · Fluent English. Desirable : · OS knowledge (Linux, Windows,.
  • Network experience. · Active directory. · Exposure to IBM server, VMware, and NetApp product ranges. · Experience of working in a service desk environment.
  • Programming language skills. · Experience in an End User Support / Helpdesk environment. Education : · Degree in relevant technical discipline or relevant industry experience.
  • Permanent work contract Full time position, Monday-Sunday, 24x7 shift rota (12 hour shifts) Starting Date : Immediate

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