Customer Service Specialist with Portuguese
Thermo Fisher Scientific
Madrid, Madrid, ESP
hace 3 días

Customer Service Specialist with Portuguese

We are looking for Customer Service Specialist who will act as first point of contact for all external customer service queries.

What will you do?

  • Handle and respond to all types of customer service issues, orders and general enquiries through a variety of channels including phone, e-mail, fax and web
  • Take responsibility for customer follow-up and communication
  • Own customer issues and works with a wide range of stakeholders to solve them
  • Provide a high and efficient level of customer service
  • Work collaboratively with all internal stakeholders to deliver customer centric solutions
  • Act as customer advocate, passionately supporting their needs and ensuring their views and concerns are captured, resolved and escalated
  • Minimum / Expected Requirements / Qualifications :

  • Experience working in a multi-channel customer service environment
  • Strong English and Portuguese skills written and spoken
  • Demonstrate ability to effectively communicate, both orally and in writing, to customers
  • Experience in Microsoft office
  • Track record of being able to multi-task and work in a flexible work environment
  • Possess excellent problem-solving skills
  • Understanding of a supply chain environment and how to work collaboratively with the Supply Chain team in CS
  • About us :

    Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer.

    Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.

    Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon

    With Thermo Fisher Scientic, it’s not just a career. It’s a chance to realise your best professionally and personally.

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