Are you interested in working for a world-renowned fashion brand?
Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and financial services.
We are a multicultural company collaborating with employees from over 100 different nationalities. We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities.
Your role :
Take incoming customer contacts (via telephone, email, voicemail, chats, or other future channels) and solve their queries
Log call details onto CRM and provide response and resolution within SLA. Maintain service and product knowledge and expertise associated with applications specific to individual customers.
Escalate potential service issues. To follow all the processes and procedures of the project.
Ensure contractual SLA is maintained.
Provide cover for other advisors in their absence, either within the same team or across teams.
Liaise with Team Leader / QA / Trainer / TM on specific projects where requested.
To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
To attend regular Team Meetings.
To work on additional tasks required by Team Leader / QA / Trainer / TM connected to keeping up the service performance, quality and customer satisfaction.
Hours and Benefits :
39 hours / week : Monday - Friday from 09 : 00 to 18 : 00
Salary for 39 hours : 18.000 Euros gross / year + up to 1.200 Euros gross / year
A large variety of discounts with our partners
Free weekly and after work activities
We promote intercompany mobility to work at any of our sites around the world. We have more than 140 locations in over 35 countries
Real growth opportunities to progress
New and modern office in the center area
Personal abilities :
Great time management
Resistant to stress
Very good communication, listening skills
Ability to work in a team
Logical approach to problem solving
Ability to work on own initiative
Ability to adapt to different situations and needs
Opportunistic in creating sales leads
Sales background / experience preferable
Native level speaker of German
Working knowledge of IT Platform, equipment, and applications : Windows / MS Office
Good disposition to work in a customer service environment
Customer care skills - ability to listen to and understand the customers' needs
Basic sales skills-Upselling and cross-selling
Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation