Ralph Lauren Corporation (NYSE : RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories : apparel, accessories, home, fragrances, and hospitality.
For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets.
The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, and Club Monaco, among others, constitute one of the world's most widely recognized families of consumer brands
Due to our new store opening in Madrid (Jorje Juan Street) we are looking for talented Floor Manager to lead the store team to consistently deliver an exceptional, memorable customer experience.
Empower, motivate and lead the development of the store team.
Acquire and retain a talented Sales Floor team Deliver the floor sales and metric targets
Essential Duties & Responsibilities
Directly responsible for the sales and KPI performance in assigned floor.
Drive the team to deliver the RL Experience to all customers through service model.
Delivering company customer service initiatives and continually searching for ways to improve service; managing the store in a way that always services the customer first and manages tasks second.
Responsible for the recruitment, selection, supervision and development of the team.
Coach and mentor direct reports to achieve optimal results including succession planning for current and future positions.
Conducting performance reviews and agreeing the Personal Development Plans to support retention.
Train and testing the team on product knowledge.
Communicate clear sales and service goals and expectations to floor team, providing coaching, training and constructive feedback on a regular basis.
Using department business reports, profiling and space analysis information effectively.
Managing the floor environment to ensure it represents the brand, complies with creative and product presentation.
Establishing and maintaining an effective replenishment processes in line with store requirements.
Experience, Skills & Knowledge
Experience of successfully leading teams
To have an in depth knowledge of the retail market including competitor activity
Possess strong communication and interpersonal skills
A desire to build relationships and promote team work and develop people
High level of analytical and reporting skill and clientelling or customer engaging tools.
To be action orientated and solution driven to achieve results
To be competent in IT systems to include Excel, Microsoft Word,
Floor Manager Full Price Store C / Jorge Juan Madrid