Job Purpose :
Entry level technical role working in a specific solution / technology area, gaining accreditation and subject matter expert expertise (predominantly for HPE), working internally / externally with the partner base and sales organisation on defining less complex solutions and projects for partners.
Ability to work with sales team to support the design and configuration of vendor solutions (e.g. define a Bill of Materials for use by sales team) to meet customer requirements
Provision of an outstanding quality of service and meet predefined customer service level agreements (SLAs)
Use internal and vendor tools to generate accurate bill of materials on a timely basis to serve resellers and their customers and other Tech Data sales teams
Ownership of assigned Request Manager resolver group
Respond quickly to queries or customer care issues
Communicate product and technology information to educate internal and external audiences
Deal with product / solution enquiries from internal / external sales, vendors and resellers
Understanding and application of vendor promotions
Maintain peer-level technical contacts in assigned vendor
Work towards the required level of technical knowledge in product or technology group and the achievement of any vendor related accreditation
Assist the Business Solution Centre (BSC) to support sales activity and improve partner utilization rates
Opportunity to deliver basic post-sales implementation services
Develop Product knowledge to a competent technical level in line with vendor / business expectations
Knowledge Skills and Experience :
Effective oral and written communication skills.
Strong attention to detail, priority management and planning skills.
IT industry knowledge Channel, Vendors, Competition and End User is desirable but not mandatory depending on seniority of role.
Existing knowledge of storage and hiperconverged infraestructure portfolio is desirable but not mandatory depending on seniority of role.
Desirable experience and knowledge in HPE.
Cultural Competency Requirements :