Job Category Customer Success Group Job Details Program Architects, Salesforce Customer Success Group EMEA Salesforce CSG (Customer Success Group) are a team of trusted advisers, partners, and experts crucial to the success of our customers.
We help customers unleash the full power of Salesforce, find and implement technical solutions, and provide guidance on how to build new products for our clients' needs.
Our EMEA team is growing and we are looking for architects to join us across multiple countries. Program Architect, part of our EMEA Advisory Business Program Architects play a critical role within Salesforce Services, serving as a strategic advisor and Salesforce product and platform expert to the company's largest, most complex enterprise customers.
They will typically work with one customer at a time, engaging at C-level and driving conversations with our customer's enterprise architects and business stakeholders armed with best practices for enterprise architecture functions such as security, performance, development process, and application governance.
Responsibilities · Advise and mentor diverse teams, which include customer and partner resources in technical and functional delivery aspects at a program level, using influence and adaptive communication strategies in scenarios where Senior Architect does not have direct authority over all resources.
negotiate solutions to complex problems with both the customer and third-party partners· Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement Experience / Skills Required · Extensive enterprise consulting experience, including implementation experience with one or more common enterprise software solutions (e.
g. CRM, ERP), filling positions of increasing responsibility and management of more junior technical resources· Experience as a Senior Architect and / or CTO in a mid to large sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization.
Proven results leading and overseeing customer and / or partner success stories in the following domains : front- and back-end solution architecture, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs.
Depending on your location, business needs and customer expectations, the need for travel can vary substantially· We can in certain circumstances consider applicants without local language skills, but is our strong preference to hire employees speaking business level local language(s) and English About Salesforce Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way.
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