B2B Technical Support - Italian market
Webhelp Spain
Barcelona, España, Spain
hace 3 días
source : Top Language Jobs

Do you know a world well known American corporation which provides Internet-related product services including internet search mapping cloud computing software and advertising Are you passionate about new technologies If your answer is yes and you like helping others with their technical issues then you might be the perfect for us Responsibilities- Maintain client relationships through product support - Respond to client s inquiries via all available channels - Manage effectively all incoming incidents in a customer service environment - Gather information from customers troubleshoot technical and account issues- Excellent listening and communication skills both written and verbal (Sales experience is a plus)- The agent is a business consultant capable of understanding customer s business challenges and tailor a solution adapted to their need- Confident at overcoming product objections Conditions -Full-time (39hrs week) and long-term Contract-Salary 17 000 Euros gross year up to 3 000 Euros gross year in bonus-Schedule Monday-Friday from 09 00 to 18 00-Location Barcelona Center Requirements-Italian native speaker with fluent English-Great teammate-Willingness to learn and apply new technologies-Analytical skills with demonstrated problem solving ability desired-Ability to operate in high pressure situations-Good technical skills and knowledge preferable-Excellent communication skills The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age disability ethnic marital status gender nationality ideology politic race religion and sexual orientation

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