Customer Experience Analyst - German market
hace 3 días


We are on a mission to defeat inactivity! Gympass is a discovery platform that empowers companies to engage their workforce in physical activity by providing access to the largest global network of workout facilities.

With a single monthly membership, companies can help employees find their perfect fit among 800 different activities at over 50,000 fitness facilities across US, Europe, and Latin America.

We increase the number of people exercising every day, helping them to become active and reach their goals. Let's help people get there together!


We are passionate about our mission! Whatever your job title is, here you can make a global impact and change people’s lives.

At Gympass, we collaborate, set high achievable goal expectations and focus on the end result. It's a challenging, evolving environment that allows you to learn and grow.

You will face a disruptive and emerging business model that will push you in several areas, with no boundaries for creation and collaboration.


We are hiring a Junior Customer Experience Agent for our German market to our international Customer Experience team in Madrid!

  • Entry level / Associate job
  • Full-time
  • Working hours : 11 : 00 am -08 : 00 pm

    Reporting to the Coordinator of Customer Experience Europe, you will ensure a top-quality service to our customers in Spain and contribute to the company's success.

  • Identify and assess customers' needs (consults, after-sales requests...) to ensure satisfaction.
  • Manage the incoming calls and reply to the requests by phone and / or email.
  • Provide accurate, valid and complete information by using the right methods / tools, as well as communication procedures, guidelines and policies.
  • Take care of customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution.
  • Build sustainable relationships and trust with customers through empathy and open and interactive communication.
  • Manage the CRM system and updates : keep records of customer interactions, process customer accounts and files, take care of the databases.
  • Achieve personal / team targets
  • Collaborate closely with multiple departments to support all processes and operations (sales, financial, admin ...).
  • Take the extra mile to engage customers!

  • You have a native level of German + fluency in English and / or Spanish (mandatory).
  • A true team player who loves working towards both team and individual goals,
  • A strong communicator both written and verbal with great interpersonal skills.
  • You are detailed-oriented and you genuinely care about offering a top quality service
  • You are able to be flexible, resourceful and to multi-task while establishing priorities and providing solutions.
  • You have a positive attitude, you are proactive and dynamic.

  • Parental leave : 100% paid parental leave of 12 weeks to all new parents (of both biological and adopted children, regardless of gender and parent's relationship with the co-parent) + 100% paid birth leave of 14 weeks.
  • Career growth Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.
  • Culture : An exciting and supportive atmosphere with ambitious people from around the world!
  • And to get a glimpse of Life at Gympass ...

    Belonging Gympass

    Gympass is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

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