Infrastructure & Service Desk Manager, Barcelona
Michael Page
Barcelona, Spain, Barcelona, España
hace 6 días
source : Tecnoempleo


  • Certifications in ITIL or other related IT Service Management Practices or commensurate experience is desirable but not essential.
  • Ideally educated to degree level in computing technologies
  • Highly organized, data driven with strong analytical skills and attention to detail with the ability to analyze problems, determine and recommend solutions and drive the desired outcome
  • Experience managing a big team of people.
  • Excellent oral and written communication skills
  • Strong Customer service skills and passionate about service excellence
  • Good Knowledge of networking, security and infrastructure.
  • Proactive, decision focused, solution oriented, analytical
  • Pragmatic - able to balance competing pressures and influences to execute tasks in a high-pressure environment
  • Ability to collaborate and work with personnel at all levels
  • Able to engage, influence and motivate teams and individuals through change
  • Bilingual in English (oral and written). Spanish or other language nice to have.
  • Reporting to the Chief Information Officer, the Infrastructure & Service Desk Manager is responsible for ensuring the coherent and effective delivery of consistent and repeatable process and required to deliver, support and improve technology services.

    She / He will implement the processes from the central in Barcelona.


    Descripción de la oferta

  • Change Management
  • Problem Management
  • Maintain / Update SLA / KPIs
  • Design, implement, monitor and report on Service Level Agreements and Key Performance indicators
  • Maintain standard procedures to handle incidents and service requests
  • Effectively communicate with the Level 1 and 2 IT Support
  • Keeping user experience and expectations always front of mind
  • Design and implementation of a Service Level Agreement concepts
  • Helps to support and drive a continuous process improvement culture within the organization by fostering relationships with both front and back office functions.
  • Lead activities as required to meet changing business and user support needs

  • Managing a team of 10 Helpdesk (Level 1 and 2), 1 Team Leader and 1 System Administrator.
  • Contacting with the internal IT department
  • Contacting and managing the relation with external partners.
  • ITIL

    Funciones Profesionales

  • Jefe de Equipo
  • Detalles de la oferta

  • Experiencia : 3-5 años
  • Tipo contrato : Indefinido
  • Jornada : Jornada completa
  • Salario : No especificado
  • Incentivos : Bonus
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