German customer support (m/f)
Fujitsu Technology Solutions
Lisboa, Lisboa, España
hace 2 días
source : Hosteltur

Your future is Fujitsu

At Fujitsu, our focus on human-centric innovation is impacting the way the world transforms to a digital future. We see it on a global and local scale and we know that the power of innovation and human connection can create a more trusting, sustainable and responsible world for all.

We are looking to grow our team with committed people to work in a challenging, but extremely rewarding environment using the latest technology to offer ground breaking solutions to everyday problems for our customers.

This is your world and your opportunity to shape it for the better.

Role Purpose

To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests.

Provision of 1st line support for incidents.

Key Accountabilities

  • Technical Capability. Works under supervision, supporting standard technical queries related to a single product / small set of products (e.
  • g. Microsoft products, operating system, basic networking, PCs).

  • Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales.
  • Knows when problems are beyond them’ and escalates so they can be resolved.

  • Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation / SLAs.
  • Monitors performance through statistical reporting and analysis.

  • Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
  • Personal Development Takes ownership of own development and has a development plan in place.usiness Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.
  • Process. Documents actions taken in resolving routine customer enquiries ensuring established processes / systems are followed.
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