TS Implementation Engineer (L2)
NTT
Madrid, Spain
hace 4 días

Key Roles and Responsibilities :

  • Own larger portions of an installation, break / fix incidents at a low to medium level of complexity.
  • Take responsibility for problem resolution and troubleshooting.
  • Respond to escalated client requests and support client applications to a first line resolution.
  • Escalate complex problems to the relevant third parties.
  • Assist with the documentation of standard operating procedures relating to installations and fixes.
  • Compile and maintain project administration.
  • Conduct elementary presentations within the customer's organization.
  • May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
  • Expected to take ownership of relevant technologies according to domain or specialization.
  • Knowledge, Skills and Attributes :

  • Basic understanding and appreciation of technical design and business principles
  • demonstrates fundamental project management and administration ability
  • Display customer engagement skills
  • Demonstrate relevant domain specialist knowledge
  • Good verbal communication skills
  • Client focused and display a proactive approach to solving problems
  • Ability to work under pressure
  • Academic Qualifications and Certifications :

    Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent

    Required Experience :

  • Basic work experience in a technical implementation engineering or similar role
  • Experience engaging with clients and conducting presentations
  • Basic project administration and documentation experience
  • What will make you a good fit for the role?

    Standard career level descriptor for job level :

  • Seasoned and experienced professional
  • Has full understanding of specialisation area
  • Resolves wide range of issues in creative ways
  • Fully qualified, career level, career journey-orientated
  • Uses good judgement in selecting tools and methods to solve problems
  • Networks with senior internal and external people in own area of expertise
  • Receives little instruction on day-to-day work, receives general instructions on new assignments
  • Typically requires demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree;
  • or a PhD or equivalent degree without experience; or equivalent work experience

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