Ralph Lauren Corporation (NYSE : RL) is a global leader in the design, marketing and distribution of premium lifestyle products in four categories : apparel, home, accessories and fragrances.
For 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets.
The Company's brand names, which include Ralph Lauren Purple Label, Ralph Lauren Collection, Double RL, Polo Ralph Lauren, Polo Ralph Lauren Children’s, Ralph Lauren Home, Lauren Ralph Lauren, RLX, American Living, Chaps and Club Monaco, constitute one of the world's most widely recognized families of consumer brands.
Overview - Demonstrate RL Brand philosophy & EMEA values - Contribute to the stores success by delivering an exceptional level of the RL Experience - Provide all customers a welcoming environment to Connect, Convert & Conclude, leaving them with a positive lasting impression of Ralph Lauren
Essential Duties & Responsibilities
provide a welcoming environment and elevated service experience through positive words and actions - Demonstrate a customer first culture at all times - Contribute to the stores success with effective communication and teamwork - Be responsible for updating personnel knowledge of product layout, ranges and concepts - Be able to describe product ranges, concepts, features and benefits - Inspire the customer to buy, provide advice, offer alternatives and upsell additional products - Optimize opportunities at the dressing room / on the sales floor to sell and upsell - Ensure dressing rooms are ready for customers by promptly clearing merchandise and ensuring its clean for our customers - Conclude the experience and provide a lasting positive impression - Manage customer queries positively and professionally BRAND PRESENTATION AND OPERATIONAL EFFICIENCY - Manage tasks energetically and efficiently - Maintain brand presentation and retail standards through recovery and maintenance - Seek out and understand current promotions and events - Learn Ralph Lauren systems and procedures to enhance selling efficiencies and building of the customer data base - Build knowledgeable to perform sales support functions
Experience, Skills & Knowledge
EXPERIENCE, SKILLS, AND KNOWLEDGE - Enthusiastic and friendly disposition with an interest in fashion - Be a good Team Player - Good verbal and Actively listens to build Relationships with others - Open to learning and developing new skills - Understand and apply new information, ideas and concepts - Able to Juggle priorities, flexibility and adaptability regarding daily tasks and duties - Attention to detail - Ability to Resolve issues quickly and work under pressure in fast paced environment - Cultural awareness
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