Senior Onboarding Specialist
TravelPerk
Barcelona, Catalonia, Spain
hace 1 día
source : Appcast

We are TravelPerk : a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015. Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries.

Over the past few years, we’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired.

We’re revolutionizing the B2B corporate travel market worth over $1.3 trillion to connect people in real life in an enjoyable and sustainable way.

TravelPerk are innovators. During the last year we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team.

From TravelCare, to FlexiPerk and of course GreenPerk we are shaping the future of the industry. Our team continues to emerge stronger and stronger as we adjust to the new normal and that’s where you come in!

If you’re ready to take off with us, keep reading!

The Implementation team is the part of TravelPerk s Sales Team, responsible for the onboarding of all our Premium and Pro customers on the TravelPerk platform.

This process includes account set up, integrations and customer training. When a new customer is signed, the customer will be introduced to a dedicated Implementation Specialist.

As such, you will ensure the account will be set up accordingly and that both Admins and Travelers are trained on the Travelperk Platform.

You work through any needed integrations and then set training sessions to ensure that the customer is ready to start booking before they are introduced to the Account Management team.

Our Senior Implementation Specialists are primarily responsible for the onboarding of large Enterprise clients with more complex and technical requirements that require a consultative approach.

What You Will Do

  • Participate in the sales process wherever and whenever needed. Senior Sales Executives will often rely on you during the sales process including pre-signature client pitches.
  • It will be your responsibility to clearly articulate the value proposition of TK’s implementation offering, understand a client’s technical complexities and explain solutions which cater to the customer’s needs.

    Your participation contributes to the closing and successful onboarding of new customers.

  • Once assigned a new account, you will provide technical guidance on complex integrations pertaining to both Expense Management and User Provisioning via our Open API, while also holding extensive knowledge in our direct integrations.
  • You will not need to code, however, you will lead some technical conversations while collaborating and seeking advice from the product teams whenever necessary by demonstrating clear ownership of the process.

    Your ability to navigate through technical conversations and ability to learn and understand how our integrations work will be crucial.

  • Successfully implement and onboard both SMB and Enterprise clients. You will be responsible for the full implementation process of a new customer - from introduction, training and follow up.
  • You will be required to carry out conversations regarding product knowledge and be responsible to convey this information to the customer in a clear and distinct manner.

    You will work collaboratively with Product, Partnerships, Sales and Account Management teams to ensure you deliver the best outcome for the customer's success.

  • Impact over Effort : You will demonstrate the ability to go beyond the implementation textbook and offer a unique bespoke consultative approach to our clients.
  • You are responsible to understand the customer and ensure you deliver a solution to fit the customers requirements. You will also have the ability to keep the momentum going and make sure that the customers are engaged and willing to complete the process as soon as possible.

  • Ready to take on new challenges as the business evolves. You will be at the forefront of implementing new clients. You will demonstrate the ability to be flexible and take on new initiatives by either customers or companies.
  • Through partnerships and other means, you will have to understand the technical challenges faced by our customers and find the solution that fits their needs.

    Driving conversations with our product and or partnership teams will be a collaborative effort to ensure the best interest of the customer.

    The Impact Delivered

    As a Senior Implementation Specialist you are expected to carry a portfolio of our larger and more technical clients. Your customers are companies, mostly, with budgets over 1M in travel annually and require technical integrations to create the best solution for their needs.

    They will require a consultative approach all while understanding their current and present needs.

    Key Skills And Competencies Demonstrated

  • Demonstrates the ability to apply our existing implementation process all the while being proactive to uncover work-arounds and new ways to accommodate a client's specific needs in an always evolving environment.
  • Takes ownership of projects such as developing client material, initiating new process improvements and can be relied upon to resolve any issues that arise with minimal support.
  • Demonstrates the ability to effectively communicate and influence the Senior Stakeholders regarding complex account set ups.
  • Is able to handle and understand the language of integrations and technical set-up requests from clients involving the Open API, SCIM, Partnerships Integrations and SSO in a very effective and timely manner.
  • Responsible for collaborating with key stakeholders to consult clients on the best solutions that meet their needs and deliver the proper solution.

  • Recognizes gaps and takes initiative to suggest internal improvements in the implementation process to improve efficiency.
  • Is a leading figure within the team, trusted as a source of expertise and information both internally and externally.
  • Is able to create urgency and keep the momentum going by keeping the customers engaged during the implementation process.
  • What We Look For

  • 2 years of prior onboarding / implementation experience
  • Full working proficiency in English, other languages are a plus
  • Prior project management experience (1-5 years) is a plus
  • Ability to set clear timeframes and objectives
  • Stakeholder management of all levels of seniority within both small and large corporations
  • Proven previous API Integration experience is a plus
  • Added benefit of prior startup experience, travel industry experience is a plus
  • Keen eye for detail
  • Culture / team fit
  • Calm and can handle pressure
  • Continuous Learner attitude (always willing to know and learn more)
  • tech savvy
  • Hard worker, willing to go the extra mile.
  • What do we offer?

  • Competitive compensation including equity in the company
  • Generous vacation days so you can rest and recharge
  • Health perks such as private healthcare or gym allowance depending on your location
  • Flexible compensation plan" to help you diversify and increase the net salary

  • Flexibility to work from home most of the time with core hours
  • Unforgettable TravelPerk events, which can include traveling to one of our other hubs
  • Udemy for business account to continue your development
  • Mental health support tool for your wellbeing
  • Exponential growth opportunities
  • Flexible Work Policy

  • We will require you to travel to the Barcelona office hub twice per week
  • In addition, every quarter you could be required to travel to an office hub location for up to 5 days to meet with your whole team
  • We have flexible working hours to fit around your life
  • Team members that want to go to the office more days per week are welcome!
  • For certain positions we can help with relocation from anywhere in the world, please let us know in your applications and we will asses weather this is possible.

    English is the official language at the office. Please submit your resume in English if you choose to apply.

    At TravelPerk we believe that diversity adds incredible value to our teams, our products, and our culture. We don’t just accept differences we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community.

    As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place regardless of race, religion, gender, sexual orientation, national origin, disability or age.

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