Who We Are :
Zendesk builds software for better customer relationships. We empower Service Providers, Business Process Outsourcers, Systems Integrators, and Value Added Resellers to improve customer engagement and help their clients better understand their customers.
We achieve great results by focusing not only on our amazing products but also on building our world class teams.
We're hiring across all areas, especially in our EMEA Indirect Sales team and in our Pre-sales organisation. 2019 has been a fantastic year for our Channel business, growing by over 100% YoY.
As we enter 2020 we will continue this growth and drive towards the Channel representing an increasing part of Zendesk EMEA’s business.
To support this, we're now looking for another Channel Solutions Consultant to join the team.
Job Overview :
As our Channel Solutions Consultant you'll be responsible for providing functional and technical support to the Zendesk Channel sales team in Southern Europe, as well as our partners (BPOs, Resellers, SIs etc.).
As we continue to grow our alliances organisation globally, this pivotal role will support the on-boarding, enablement, and ongoing deal and product support for our key partners in the region.
We're a multi-product company, so whether your background lies in Customer Experience, Contact Centre, CRM, BI / Analytics, Chat or other enterprise SaaS software solutions we'd love to hear from you.
What you’ll do :
Pitch and support the acquisition of new partners
Technical training and product updates
Enabling partners to deliver high-quality product demos
Educate our Partners in how they can utilise the Zendesk product set to add value to their customers
Partner run’ in-flight opportunity support
Provide 1 : 1 and 1 : Many Roadmap & Product updates, both remote and face-to-face
3+ years of solutions consulting / pre-sales experience
3+ years working with partners / alliances
Mid-market & Enterprise SaaS software selling experience
Based in Milan or Madrid, speaking fluent English as well as Italian or Spanish
Demonstrable experience in meeting business requirements with technical solutions
Excellent solution scoping abilities and strong ability to influence new product development.
Experience with Zendesk using our existing solutions advantageous
Excellent interpersonal, communication, persuasion, presentation and writing skills
Must be willing to work in a fast paced environment and be a great multi-tasker
Willingness to travel.
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers.
Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to fosterdiversity & inclusionin the workplace.
Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
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