Implementation Specialist

TravelPerk

Barcelona, Spain

hace 4 días

We are TravelPerk : a fast-growing, well-funded startup that has raised nearly $294m since our creation in early 2015. Backed by world-class investors from some of tech’s most disruptive companies, including Slack, Trello, Twitter, Farfetch, Deliveroo and Delivery Hero, our team is made up of A-players from across the travel industry.

Over the past few years, we’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired.

We’re revolutionizing the B2B corporate travel market worth over $1.3 trillion by simplifying the process for everyone involved.

We’re continuously growing and adapting to the situation. Because we’re innovators we have been focused on turning lemons into lemonade, during the last year we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team.

From TravelCare, to FlexiPerk and of course GreenPerk we are shaping the future of the industry. Our team continues to emerge stronger and stronger as we adjust to the new normal and that’s where you come in!

If you’re ready to take off with us, keep reading!

Are you highly organized, with a passion to learn more about the technical / set-up aspects of our product while at the same time excel in driving communications with our customers?

As soon as a customer is signed, the implementation team is responsible to set up our accounts, train users on how to use the platform and manage all their integrations.

If you are looking to develop a project management skill-set, make an important impact on the entire sales funnel and get front-in line experience in managing change, then this role may be for you!

The role of the Implementation Specialist requires superb project management capabilities, organizational and problem solving skills as well as keen attention to detail.

The successful candidate will work across multiple teams within TravelPerk in order to successfully implement new accounts and improve the overall implementation process;

In short, what you will do :

Lead cross-functional project teams to successfully implement new clients

Initiate, plan, execute, control and close implementation projects, including developing requirements documentation, finalizing deliverables and building out client-facing communications

Serve as the first point of contact for client escalations during the implementation process

Develop and implement strategy plans to achieve account ramp-up goals

Ensure that accounts are staged, scheduled, and prioritized according to both client and business needs

Communicate complex and technical information in a manner that all audiences can easily understand

Ensure that project team members have a clear understanding of timelines, tasks, risks and issues

What we look for :

Proven track record of successfully managing and delivering complex projects in an international environment

Organized and structured way of working, with good capabilities to analyze and deliver recommendations

Able to develop relationships with all levels of the organization, both internally and externally, and adapt the communication accordingly

Excited by challenges and have a personal drive to make a difference

What you need :

Highly organized and possess a high level of administrative ability and can-do attitude

Keen eye for detail

Excellent verbal and written communication skills in English (any other languages, such as German, French or Spanish are a plus)

Customer focus

Culture / team fit

Passionate

Calm and can handle pressure

Smart, fast learner and tech savvy

Hard worker, willing to go the extra mile.

GDS skills are not required

What’d we’d like but not essential :

2-5 years experience in project management

Prior experience in a SAAS implementation role

Prior startup experience

What do we offer?

Competitive compensation including equity in the company

Generous vacation days so you can rest and recharge

Health perks such as private healthcare or gym allowance depending on your location

Flexible compensation plan" to help you diversify and increase the net salary

Flexibility to work from home most of the time with core hours

Unforgettable TravelPerk events including travel to one of our hubs

Udemy for business account to continue your development

Mental health support tool for your wellbeing

Exponential growth opportunities

Flexible Work Policy

You will need to be based in one of our hub countries, some positions are only open in specific locations

We will require you to travel to the office hub in your country once or twice per week depending on your position

In addition, every quarter you could be required to travel to an office hub location for up to 5 days to meet with your whole team

We have flexible working hours to fit around your life

Team members that want to go to the office more days per week are welcome!

For certain positions we can help with relocation from anywhere in the world, please let us know in your applications and we will asses weather this is possible.

English is the official language at the office. Please submit your resume in English if you choose to apply.

At TravelPerk we believe that diversity adds incredible value to our teams, our products, and our culture. We don’t just accept differences we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community.

As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place regardless of race, religion, gender, sexual orientation, national origin, disability or age.

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