Operations Manager - Marbella
Betting Connections
Marbella, Andalusia, Spain
hace 1 día
source : JobsFactor

Our exciting start-up client in Marbella , Spain is looking for an experienced Operations Manager with a focus on Payment Product Integration who is expected to take full ownership of all the Customer Support & Payments Operations and drive the strategy and vision of the company.

Main Responsibilities :

  • Build and develop partnerships with new PSPs, Banks & 3rd party providers
  • Manage new product implementation from discovery to integration
  • Negotiation of commercial terms and contract management
  • Proactive monitoring of international markets, research and competitor analysis on new payment options
  • Identify technical problems and report / raise bugs suggest improvements
  • Ensure compliance and keep up to date with market regulations
  • Reconciliation of all PSPs and Banks
  • Point of contact to the Finance department and 3rd party Accounting firm
  • Cost tracking and cash-flow management
  • Monitoring incoming and outgoing transactions from all types of payment sources , including e-wallets, credit cards, bank transfers and other payment solutions
  • Ownership of handling disputed transactions and defending charge-backs (liaising with the relevant Banks / Payment methods)
  • Research and find / solve fraud cases involving, but not limited to Credit card fraud, Bank Fraud, Hacked accounts, Identity theft etc.
  • Perform risk checks )

  • Handle player verification - KYC / CDD / EDD
  • General Operations Responsibilities :

  • Provide leadership for the operations department consisting of the following teams : Payments, Fraud Prevention, and Customer Service
  • Represent the needs of the customers in internal decision making and provide feedback to the company regarding services failures or customer concerns
  • Responsible for the day to day management of department to ensure the department meets its operating ( CS, KYC, AML payment and risk management ) and productivity performance objectives
  • Liaise with white label providers on all our products, offerings and games, delivering in accordance with company policies, procedures
  • Act as a point of escalation of customer issues and advising practical solutions
  • Assisting with all departmental product development to improve overall member service, risk management and department output performance efficiency
  • Prepare monthly reports with analysis and recommendation for the Director of Operations
  • Investigate Operational issues and implement short term and long-term solutions
  • Maintain professionalism, adhere to and implement company standards during all interactions
  • Other tasks and duties related to job purpose as assigned
  • Requirements :

  • 3 to 5 years’ Experience working with an iGaming Operator
  • Minimum 1 year experience in a Team Lead or Managerial Position in the industry
  • Strong Payment experience in iGaming
  • Experience in Fraud Management is a real plus
  • Hands-on mind-set
  • Business mindset and negotiation skill
  • Ambitious & hardworking
  • A demonstrated ability to lead people and get results through others
  • Problem analysis and problem resolution at a functional level
  • Ability to create high performance teams and be a strong team player
  • Ability to think critically and draw from experience to make decisions
  • Care in dealing with sensitive information
  • Good coaching and training skills
  • Effective Employee Relationship Management
  • The ability to organize and manage multiple priorities
  • Meticulous with great attention to detail
  • Strong customer orientation
  • Excellent interpersonal and communication skills
  • Fluent ability to understand both written and oral instructions in English. Other language fluency would be considered a plus
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