Technical Support Engineer MVS Europe Ultrasound H/F
General Electric Company
London, Spain
hace 21 días

About Us :

GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world.

GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.

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Learn More About GE Healthcare

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Role Summary :

Responsible for developing Service Capabilities on Multi-Vendor Ultrasound products in Europe, providing expert technical support to our GEHC Field Service Engineers, as well as acting as a field change agent and champion driving improvements in Service Delivery with a strong focus on costs.

This position requires travel within Europe.

Essential Responsibilities :

  • Develop service capabilities on Ultrasound products in Europe from several OEMs (Philips, Toshiba, Siemens, Aloka / Hitachi, Esaote, Sonosite, etc.
  • This consists of developing service documentation, ensuring software accessibility and service access, and providing technical training to our Field Service Engineers

  • Provide coaching and On-the-Job Training for Field Service Engineers to ensure that technical skills are up-to-date and meet the needs of the business
  • Provide remote and on-site technical support to Field Service Engineers in Europe. This will require some frequent travel
  • Act as a field change agent and champion driving improvements in Service Delivery performance (time to repair, Customer satisfaction), as well as identifying opportunities for Productivity to reduce our Cost To Serve and make our Business more profitable
  • Qualifications / Requirements :

  • Bachelor’s Degree or Associate Degree or equivalent knowledge or experience
  • Significant Field Service / Modality Support experience in Ultrasound products across several OEMs
  • Demonstrated problem solving capability in tense situations
  • Effective verbal / phone communication skills when under pressure
  • Proficient in Microsoft Office suite
  • Prior project leader or team leader experience
  • OEM training to support the targeted products needed for the position
  • If contracted in Spain :

    Non-national candidates are responsible to know the minimum documentation requirements to be able to be contracted in country : NIE-

    Social Security Affiliation Number in Spain (NAF) and Bank Account in Spain. They must be in possession of them at the time of start hiring.

    GE will not sponsor this requirement.

    If contracted in UK :

    Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications.

    However, non-EU / EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU / EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test.

    For further information please visit the UK Border Agency website .

    Desired Characteristics :

  • Technical knowledge in Computers and IT
  • Green Belt certification or Lean trained
  • Strong customer service skills
  • Strong written and verbal communications skills that can effectively communicate with a diverse workforce
  • Highly motivated team player
  • Demonstrated ability to improve process efficiency
  • Mentoring experience
  • Knowledge / experience with the healthcare industry
  • Locations : Spain, United Kingdom; Madrid, London

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