Technical Application Scientist- English + any other European language
Thermo Fisher Scientific
Madrid, Spain
hace 19 horas

What will you do?

  • Provide technical support for Thermo Fisher Scientific laboratory plastics & equipment’s by answering customer technical inquiries.
  • Inquiries may be received via telephone, email or web form

  • Provide customer support on technical issues by utilizing all available resources, and escalate issues or problems when warranted
  • Participate in frequent training on products and continuing education on new applications and technologies to remain at the cutting edge of scientific knowledge
  • Accurately record pertinent information from customer contacts in Customer Relationship Management system
  • Recommend changes to knowledge databases, website, and other company-managed databases of technical information
  • Contribute to department meetings.
  • Participate in additional special team or individual projects
  • May be required to perform other related duties as opportunities arise
  • Minimal travel may be required for the position
  • How will you get here?

    Education

  • Minimum Qualifications : BSc. to MSc. in life sciences or chemistry, biochemistry or a similar field
  • Experience

  • 1-5 years laboratory experience
  • Prior experience in customer service or a customer facing role is a plus
  • Knowledge, Skills, Abilities

  • Proven ability to quickly learn large amounts of new, technical information
  • Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues
  • Ability to manage multiple priorities
  • Problem-solving ability
  • Must be customer focused and a team player
  • Must be fluent in both written and spoken English and German
  • Computer literacy, including spreadsheet, database, word processing and Internet applications
  • A minimum two-year commitment to Technical Support is requested due to the extensive up-front training needed to fully support our expansive product line
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