Service Manager - Network & Telecom Services
Michael Page
Barcelona
hace 3 días

Job Description

The Network & Telecom Service Manager will be leading all worldwide operations around network and telephony, putting in place an efficient global organization, and processes, in order to support and drive this critical infrastructure service, making sure that the support, monitoring, reporting, change management and evolution of network services, are in line with business expectations, offering the end-users a state of the art experience, in consuming digital services.

The ideal candidate is experienced in managing corporate networks, transformation to Hybrid and SDWAN technologies, with an excellent knowledge in cloud-based security solutions.

An experience with rolling out, operating or supporting SDWAN technologies would be a plus.

He, She, has the necessary technical knowledge and basics to lead and challenge external telco partners in charge of supporting daily the environment, from a technical and functional perspective.

The challenges in regard to latency, peering, SAAS apps, and how network solutions can help in overcoming those challenges, are topics where the service manager needs to show experience and deep knowledge.

Managing teams remotely, leading steering committees, technical decisions, and reporting to C-LEVEL are part of the expectations in regard to this position.

This is a unique opportunity to be in the heart of the Team that will build the future global network of Page Group, and a contributor to a transformation that will enable digital projects and transformation.

You will be joining an international and talented team, working in a great environment, with more than 40 nationalities working all together in the same shared service center, engaging on daily basis with teams from all around the world.

Candidates looking for relocation are welcomed.

The Successful Applicant

  • Service oriented mindset, obsessed with User Experience
  • Bachelor's degree in an engineering, network or a technical discipline
  • is required.

  • 5+ years' experience in managing and supporting corporate networks
  • Solid experience in managing network vendors
  • Strong operational leader who can effectively collaborate with multiple
  • Stake holders.

  • Track record of successful organizational, communication, interpersonal and
  • relationship skills.

  • Technical ability to understand network configurations. Any certifications are a plus.
  • Ability to multi-task, meet deadlines, deliver
  • accurate work, and thrive in a fast-paced working environment.

  • Strong organizational and analytical skill
  • In-depth knowledge of TCP / IP, MPLS, Hybrid, SDWAN, QoS with strong deployment and troubleshooting experience
  • Familiar with network monitoring protocols and tools
  • Working knowledge of ITIL framework
  • Good team and relationship builder
  • Excellent documentation skills
  • Fluency in English. Any other language is a plus.
  • What's on Offer

    Great career opportunities.

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