Technical Support Engineer Junior

Europrop International

Madrid, Community of Madrid, Spain

hace 3 días

source : Linkedin

Scope :

To carry out service engineering tasks as detailed below and as directed by the service engineering management team.

Accountabilities :

To ensure product safety : coordinate and provide technical insight root cause investigations for engine failures and engine events.

To ensure product durability : To analyse data from in-service operations to assess engine behaviour and emerging trends

To meet customer expectations : airframer and operator directly by building relationship and for communications on technical subjects.

To support life management plan of critical parts by providing of data / hardware to broader engineering specialities

To support Maintenance organization by providing technical input for engine repair

To support other logisitic specialities to keep the customer in the air (Service Support team and Customer operations stream).

To deal with the unknown by providing technical response to Technical Variances.

To validate technical documentation providing service perspective and processes

To be the voice of the field in the company by summarising and reporting in-service events

To help in improving the engine by supporting the Fleet Manager in developing maintenance improvements and assisting with the investigation in reducing any operational burden in this respect

Once trained : To provide on-call services to cover 24 / 7 Front Office Support for AOG

Responsibilities :

To support the Fleet Manager and Data Manager in discharging their duties

To support the 24 / 7 Front Office Service and Team

To support the EPI functions in discharging their duties ensuring that any service engineering issues are tabled for consideration.

To support other EPI functions in discharging their accountabilities to deliver their contractual requirements

To support the other functions to deliver their accountabilities by the provision and iteration where required of interfacing requirements, data and outputs.

To ensure compliance to the EPI Quality Management System

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