Technical Support Engineer Junior
Europrop International
Madrid, Community of Madrid, Spain
hace 3 días
source : Linkedin

Scope :

  • To carry out service engineering tasks as detailed below and as directed by the service engineering management team.
  • Accountabilities :

  • To ensure product safety : coordinate and provide technical insight root cause investigations for engine failures and engine events.
  • To ensure product durability : To analyse data from in-service operations to assess engine behaviour and emerging trends
  • To meet customer expectations : airframer and operator directly by building relationship and for communications on technical subjects.
  • To support life management plan of critical parts by providing of data / hardware to broader engineering specialities
  • To support Maintenance organization by providing technical input for engine repair
  • To support other logisitic specialities to keep the customer in the air (Service Support team and Customer operations stream).
  • To deal with the unknown by providing technical response to Technical Variances.
  • To validate technical documentation providing service perspective and processes
  • To be the voice of the field in the company by summarising and reporting in-service events
  • To help in improving the engine by supporting the Fleet Manager in developing maintenance improvements and assisting with the investigation in reducing any operational burden in this respect
  • Once trained : To provide on-call services to cover 24 / 7 Front Office Support for AOG
  • Responsibilities :

  • To support the Fleet Manager and Data Manager in discharging their duties
  • To support the 24 / 7 Front Office Service and Team
  • To support the EPI functions in discharging their duties ensuring that any service engineering issues are tabled for consideration.
  • To support other EPI functions in discharging their accountabilities to deliver their contractual requirements
  • To support the other functions to deliver their accountabilities by the provision and iteration where required of interfacing requirements, data and outputs.
  • To ensure compliance to the EPI Quality Management System
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