Field Services Engineer L2 (H/F)
Wipro Technologies
Madrid, MAD, ES
hace 3 días
source : Monster

End User Support Experience o Five to six (5-6) years’ of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

o Excellent Customer management skill, o Good in oral and written communication o Self- Driven and result oriented. o Really passionate about the work o Takes proactive ownership and works with sense of urgency Hardware Troubleshooting and Repair o Skilled in desk side support for Installing & L2 level troubleshooting of Operating Systems, o L2 level experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories o Good knowledge of enterprise LAN and WAN setups and concepts.

Ability to perform smart and physical assistance activity under instruction, at sites o Ability to lift / move computer equipment weighing up to 50Lbs.

o Conference room A / V equipment assistance & troubleshooting o L2 level VOIP phone configuration & troubleshooting o Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under Smart Hands’ capability.

Operating System & Software o Expert in desk side support for Installing & troubleshooting Operating Systems (Windows / MAC / Linux OS) o Experience with Anti-spyware and Anti-virus software.

o Deep dive analysis of OS and application issues including antivirus or others o Good knowledge on installation and troubleshooting of standard software’s / application like Adobe, browsers o Good knowledge on installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive) o Good knowledge of TCP / IP networking, DNS, DHCP, VPN, and RDP working principles o Good knowledge in configuring mail & troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc), o Understanding on Data backups, o Understanding and troubleshooting for VDI, SCCM / LanDesk / Altris, o Good knowledge in configuration & troubleshooting of Apple machines / mobile devices Tools & Process o Knowledge and experience on Service requests, incident, problem management and change process, o Experienced in repeat call analysis with preventive & corrective actions o Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.

o Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.), o Mentoring & training L1 resources o Reviewing and maintaining KB articles o Contribution towards automation & service improvements o Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines and avoid Rework o Analysis and reporting of pending tickets, SLA breaches, rework, DCSAT ,top call issues and ticket quality.

Reportar esta oferta
checkmark

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.

Inscribirse
Mi Correo Electrónico
Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
Continuar
Formulario de postulación