This position is part of an international multi linguistic team servicing 15 markets across the EMEA region with primary focus on creating extraordinary customer experiences and providing exclusive service.
The individual in this position goes beyond the traditional travel booking of air / rail, hotel and car to provide analytical travel consulting.
As part of a development plan, there could be the possibility of working on additional short-term projects for each market.
Booking of air / rail / , hotel, car and other services related to a business trip including the understanding of Farenotes and rebookings
Providing proactive consulting to ensure that the best logical price suitable for the trip, traveller and corporation has been obtained
Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution.
Ensuring customers’ needs and special contracts / deals between clients & suppliers
Acting according to American Express processes, i.e. offering our preferred suppliers
Taking care of quality & feedback
Observing standards / guidelines
Ability to work in a goal oriented service environment (both sales & service goals)
Minimum 2 years experience in Amadeus
Amadeus proficiency in creating air, hotel and car bookings is a must
Bachelor level degree or proven relevant experience
Native or excellent level of English
High knowledge of any other languages
Minimum of 2 years experience in a similar position within the business travel industry
Excellent customer service skills with orientation on quality
Both excellent written and verbal communication skills
High knowledge of international geography
Research / information gathering and problem solving skills
Positive and proactive attitude
Ability to work on own initiative or as part of a team where required
Respectful / friendly
Self-starter and excellent time management skills
Previous experience of servicing in an exclusive or dedicated client platform
Computer skills (Microsoft Office, )
Experience in a contact centre environment of advantage
Flexible approach to working hours (rotations incl. weekends and 3 / 4 times a year night shift)