For an e-commerce international group, with growing activities in Barcelona, we are currently recruiting for a Customer Service and Sales Representative for the DACH market.
We are looking for a highly adaptable, organized and versatile candidate for a position combining both Customer Service and B2B Sales.
In this role, your mission is to assist customers with queries to ensure a high level of satisfaction, but also to recognize sales opportunities and convert them into sales.
Respond to incoming tickets from customers and handle incoming customer phone calls
Process returns and refunds, answer queries on products, solve any issues in the process
Manage online reputation and queries
Recognize sales opportunities (mainly B2B) and handle the sales process : from product information, quotes, closing, logistics follow-up, etc.
Reporting to management
You have a very high level (up to native) in German, Spanish and English
You have previous experience in a similar role
You have both excellent customer service skills AND with a Sales attitude (not aggressive)
You have excellent communication and interpersonal skills
You are adaptable, fast-paced, hands-on and not afraid of changes and challenges
You are self-motivated, committed and take ownership over your tasks
You have professional maturity and can work independently
You are looking for a long-term opportunity where you can have an impact
You are humble, ready to go for the extra mile and with good energy!
A job from Monday to Friday, from 08 : 00 to 18 : 00
An attractive salary package of 20-22.000€ basic / year + commissions on results
A diverse and challenging job in a growing company
Still, a family type and close-together working environment with a very open and dynamic team
A job where you can have a real impact, with challenges and responsibilities
Drinks and snacks in the office
Monthly team building and after-works, a company that takes care of its employees
Customer Service Sales B2B Sales Customer Service And Sales German Deutsch Excellent Communication Skills
From 22,000 to 25,000 € gross / year
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