Profesional de Atención al Cliente con Francés
American Express
Madrid, ES
hace 2 días
source : Disjob


You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount.

As the face of the company, you can create positive interactions with our customers every day from curating a unique travel or lifestyle experience to helping them with their everyday needs.

And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.

Role & Responsibilities :

Meaningful, rewarding work performed with integrity

Here’s just some of what you’ll do in this role :

  • Deliver world-class customer service, whilst responding to Customers inquiries and problems on inbound, outbound calls and emails
  • Support customers through the application journey as well as processing and analysing the applications
  • Complete Anti money laundering and risk verifications on card applications
  • Build meaningful relationships with our Customers by offering custom solutions and to negotiate a positive outcome for the Customer and American Express
  • Meet and exceed quality goals, compliance regulations and productivity targets
  • Navigate a computerized data entry system or other relevant applications
  • Uphold the Data Protection and Privacy Act for our Customers
  • Update systems accurately and efficiently
  • Re-prioritize to adapt to the ever-changing environment
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