Service Design internship
Zurich Insurance Company
Barcelona, Catalonia, Spain
hace 1 día

Our opportunity

We are looking for an Intern to join our Digital Delivery Center Service Design Team.

In this role, you will be part of the Design Studio team who is responsible for designing digital customer-facing and internal solutions and experiences at group level.

You will focus in the research and understanding of users, to discover and explore opportunities for design that will add value.

You will work closely with service designers, UX researcher and UX / UI designers and also dealing with other internal Zurich teams and stakeholders (Group Functions and Business Units).

Your role

As a Service Design Intern your main responsibilities will include :

  • Support in research interviews with customers and stakeholders to understand their needs and pain-points with a service.
  • Support in analyzing and synthesizing field data to identify main insights.
  • Support in designing co-creation workshops and facilitation.
  • Support in designing customer journeys and Service Blueprints.
  • Your Skills and Experience

    As a Service Design Intern your skills and qualifications will ideally include :

  • Experience in Design Thinking, or Service Design, experience in UX Design is a plus.
  • Recent Graduate in Design preferably Service Design or Design Thinking.
  • Fluent in English.
  • Ability to dedicate around 25-30h per week to this internship and being able to work remotely.
  • Curiosity and willingness to learn and grow.
  • You are proactive, able to meet deadlines, and able to explain design decisions to non-designers.
  • Additional Information Primary work location is Barcelona. You can apply by clicking on the button Apply online Who we are Looking for a challenging and inspiring work environment where you can make a difference?

    At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence.

    Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most.

    It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.

    So be challenged. Be inspired. Help us make a difference. At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race / ethnicity, religion, gender, sexual orientation, age or disability.

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