Account Manager CS
Dematic
Coslada, ES
hace 2 días

Company Overview

Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 7,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world.

Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.

Headquartered in Atlanta, Georgia, Dematic is a member of KION Group, a global leader in industrial trucks, related services and supply chain solutions.

Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers.

The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally and a leading provider of warehouse automation.

The Role

  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts and close agreements to maximize profits
  • Develop trusted advisor relationships with customer interlocutors
  • Ensure the timely and successful delivery of our proposal solutions according to customer needs and objectives
  • Develop CS business with existing clients and identify areas of improvement to meet sales goals.
  • Forecast and track account metrics (e.g. monthly / quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Collaborate with global account management team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed
  • What We Are Looking For

    Knowledge, experience & qualifications :

  • Proven work experience in selling services and projects in the logistic industry sector
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
  • Experience delivering client-focused solutions to customer needs
  • Excellent listening, negotiation and presentation abilities
  • Working knowledge of Microsoft Office
  • Minimum of 5 years experience working in a similar account management related role
  • Degree in Engineering
  • Fluency in English is required
  • Personal Competences :

  • Proven work experience in selling services and projects in the logistic industry sector
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
  • Experience delivering client-focused solutions to customer needs
  • Excellent listening, negotiation and presentation abilities
  • Working knowledge of Microsoft Office
  • Minimum of 5 years experience working in a similar account management related role
  • Degree in Engineering
  • Fluency in English is required
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