Hotel Overview :
Set in 25,000 square meters of breathtaking 19th century gardens, with unparalleled views of the stunning Barcelona skyline, this luxurious urban hotel with 432 elegantly appointed guest rooms and suites, provides a tranquil retreat in the heart of Spain’s celebrated second city.
With a central location on the prestigious Avenida Diagonal and excellent transport links, the Fairmont Rey Juan Carlos I excels as both an impressive hub for business and a memorable base for exploring Barcelona and wider Catalonia.
Summary of Responsibilities :
Reporting to the Revenue Manager, responsibilities and essential job functions include but are not limited to the following :
Consistently offers professional, engaging and friendly service
Assists in preparation and execution of reports
Ensures prompt and courteous service is extended to both internal and external customers
Maintains positive relationships with all customers, vendors, colleagues and global sales network
Has a complete knowledge of product, services and facilities
Regular updates on all technological tools
Using proper telephone etiquette in taking both external and internal calls
Prepares Sales & Revenue Reports following guidelines and required information as needed
Checks and ensures clean booking windows for customers
Working alongside revenue manager to oversee inventory management system to create selling strategies
Processes and analyzes information on actual sales in comparison to projected sales
Analyzes trends in each end period in order to identify need periods to achieve objectives
Assists in managing rooms inventory in relation to transitory refurbishment period
Proficient in Spanish
Proficient in English
Proven competency in the area of organization and communication skills
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