We are looking for an Account Manager for our IFM business line.The role will be based in Barcelona, Spain but we welcome candidates globally to apply.
About JLL We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives.
You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best.
We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at JLL!What this job involves Client Relationship Management Establish and own strong relationships with the HP Account’s client representativeUnderstand the client’s business drivers, focus and support the management team to ensure those priorities are met and aligned with our JLL deliverablesEnsure services are delivered in a well-integrated manner at all levels so as to exceed the client’s expectationsProactively lead and participate in monthly / quarterly / semi-annual client meetings as requiredImplement regular client feedback sessions to gain input and direction from the HP client representative and ensure the management team is well briefedRespond to client issues in an expedient and professional manner and ensure corrective actions are taken to resolve issuesAchieve reference status with clients which demonstrates best in class service delivery that can be leveraged to expand and grow the businessGovernance and LeadershipProvide the required level of leadership to ensure the Account Team is high performing and operates in line with JLL’s culture, values and EthicsRetain, attract and develop direct reports to build a robust pipeline of future leaders in the organisation and plans for critical rolesEnsure proper governance, contractual arrangements and structure are in placeDevelop the financial strategy and account financial plan, and ensure the account plan is met or exceeded in both growth and profitability (P&L)Aim to exceed the annual targeted contract marginEnsure the account delivers against contract deliverables meeting all contractual KPI’s and CPI’sMitigate the financial risk by ensuring there is no account bad debtPartner with all Platform and Global Account SME’s to drive excellenceDrive change and ensure successful implementation of strategic initiatives and innovationsEnsure all defined services are completed in accordance with quality operating procedures and statutory and regulatory requirementsEnsure HP and JLL EHS compliance requirements are metEnsure compliance with company policies and standard conduct, local laws and professional ethics and within the guidelines of client’s organisationSustainable GrowthEnsure the account remains on track and continually positioned for a successful renewal (non-bid renewal)Work with the Solutions Development team, leverage expertise and external networks to enhance sales and business development effortEnsure that the account actively supports new business pursuits and implementation of new accountsTransformation Sound like you?
To apply you need to be / have : Establish a transformation plan for the HP Accounts that is in line with HP’s transformation strategyEnsure the implementation of company strategic initiatives and innovative technology solutions for the HP AccountStrong market knowledge and technical expertise Good understanding of industry technology and offeringCompetent in Strategic Planning, Project Management, Facility Management, Transaction Management, Occupancy Planning & Real Estate Market AnalysisStrong track record of effectively managing and developing teams and relationships with clients, and internal and external partnersExcellent communication and interpersonal skills and proven capabilities to effectively represent businesses and drive decisions with senior executivesEnsures confidence with team / client and uses Emotional Intelligence in dealing with teams and the clientCommercially and financially astuteWillingness to travel regionally and internationally, as requiredFluent in English, other European languages desired with Spanish most preferredBased : Barcelona, SpainProgressive leadership experience in corporate real estate, with broad exposure to facilities or property management, real estate service delivery oversight and vendor managementMaster’s degree, preferably in Business Administration, or the equivalent would be an advantage Licences or certification from a relevant industry professional organizationKPIsAccount P&LAccount contractual key and critical performance indicators100% risk compliance and adherence to EHS requirementsStabilize Account operationsDrive change and deliver strategic transformation planDevelop a high-performance team and account succession planCorporate Solutions Account AGMCorporate Solutions MarginContract governanceCross-sell targetsCRM 365 adoptionOperation Excellence (e.
g.)EHSSavings all service linesOperating BudgetIntegrated Service DeliveryProject DeliveryTransaction valueWhat you can expect from us You’ll join an entrepreneurial, inclusive culture.
One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you.
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