Senior Product Manager, CX Sustainability
Madrid, ESP
hace 5 días

Job summary

At Amazon, we are committed to and invested in sustainability because it’s a win all around it’s good for business, the planet, our customers, and our communities.

Amazon has co-founded and signed The Climate Pledge, a commitment to reach net zero carbon by 2040. In alignment with this commitment the EU Sustainable Shopping team is hiring a Sr Product Manager to work cross functionally in order to influence customer facing programs with sustainability customer experience solutions across customer shopping journey.

Amazon Sustainability is looking to hire an analytical, technically skilled, innovative, hands-on, and customer-obsessed leader that can drive innovation and execution in identifying and managing sustainability work throughout Amazon EU.

As a senior member of the Sustainability team you will be responsible for developing and executing strategy with other teams and integrating sustainability into Amazon’s business functions in the EU.

Do you see a clear path where others see roadblocks? Would you rather break the mold to do something right than settle for the status quo?

What if you could use your creativity to change the way to integrate sustainability into business practices and raise the bar on customer obsession.

This role is ideal for an enthusiastic Product Management professional with substantial stakeholder management experience in a retail or technology environment.

You will be passionate about providing the best possible levels of customer service.

The key responsibilities and criteria include :

  • Maximize the monthly and annual performance of the operation through strong leadership, effective operational performance and a motivated workforce
  • Execute sustainability strategy; Managing the day-to-day business needs on a local as well as a global scale;
  • Participate in cross-functional Process and Business Improvement projects within the operation and the broader Amazon EU Retail network
  • Candidate must have proven analytical thinking, project management skills, attention to detail, an ability to influence others, and exceptional organizational skills are musts
  • Candidate must have strong oral and written communication skills are crucial, as well as ability to think clearly, analyze quantitatively and problem-solve
  • Know how to handle periods of change and lead a team through such periods, displaying motivating and encouraging behaviors;
  • Participate in EU sustainability strategy development;
  • Liaise with other departments and offices to resolve problems when required.

  • Graduate BA or BS degree required,
  • 5+ years of product management experience.
  • Excellent written and verbal communication skills.
  • Ability to work effectively with tight deadlines in a fast-paced environment.
  • Demonstrated experience working in a cross-functional capacity
  • A strong appetite for teamwork, and a just-do-it attitude.
  • Strong Sustainability mindset and motivation

  • The right candidate thrives in a high energy environment where tactical and strategic activities are expected to be driven in parallel
  • Experience on customer facing CX solutions
  • Excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done
  • Willingness to roll up sleeves and do what needs to get done to consistently deliver results
  • Well versed in Excel and SQL
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