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Job factsSummary : This is an exciting opportunity to join our Global Client Computing team and be based in Madrid, Spain.
In this role, you will be the Component Owner for components in client computing used by 100'000+ users here at Roche. You will be accountable for the service delivery, including vendor management, operational performance, support, tactical lifecycle management, analytics and continuous improvement for the component(s).
Example components : Client Hardware Standards, Windows Client OS, Mac clients, Chrome Browser, Productivity Software and Applications used to managed these components.
You will work with colleagues in South San Francisco, Madrid and Basel to ensure world class customer service. We look forward to meeting you and having you join our dynamic team! The Position · Focused on managing operational performance, maintaining working relationships with stakeholders across Partner IT areas and support functions to understand unmet needs and issues.
Define, implement, maintain, enforce and own the core client computing components. · Includes executing change management processes and is overall responsible for implementing and ensuring the appropriate solutions are implemented as part of the system lifecycle, to address stakeholder requirements.
Set priorities for engineering activities related to your components. · Collaborate with stakeholders to ensure alignment of strategy, policy, standards, directives, processes, and solutions with business and technology objectives.
Responsible for executing roadmap activities by working together with vested customers, PMO, architecture, and engineering to design, build and implement solutions.
Accountable for operational performance, support, tactical lifecycle management and continuous improvement for a component.
Strong technical skills and experienced with system requirements analysis and data driven decision making · Ability to learn new technical concepts and systems · Ability to translate a strategic architectural plan into a tactical operational plan for a complex global environment.
Strong ability to influence and ensure efficient and effective delivery of operational plans · Experienced working in a project environment and ability to manage and run projects · Bachelor degree in Computer Science, Information Systems, Business Administration or other related field or equivalent work experience.
7+ years of relevant technical and business work experience · Experience working with virtual teams · International mindset with clear goal orientation · Multicultural and international experience and scope · Demonstrates customer, quality, cost, and delivery focus · Strong verbal and written communication skills · Excellent command of the English language · ITIL foundation certification Special Requirements : · Flexibility to travel for up to 25% of time including outside of home country.
Flexibility in working hours in order to hold meetings with colleagues in other timezones.