Spares Sales Support Manager Location : Spain / Madrid City / State : Job Code : 4512 # of Openings : 1 Description ROLE TITLE : Spares Post-Sales Support Manager FUNCTION : Supply ChainREGION : EuropeREPORTING TO : European Supply Chain DirectorLOCATION : Leganés, Spain COMPANY OVERVIEWAs a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.
Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash.
While we span the globe, we personally engage with each customer to address their unique challenges and goals - enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.
We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.
We pride ourselves on customer focus, solution quality and our great team. We are growing and diversifying and are looking for talented people who are passionate about what they do and want to contribute to the next phase in our company's success.
ROLE PURPOSE This is an operational leading support role in the Supply Chain Function. The Post-sales Support Manager is responsible for setting up an effective strategy to manage service orders as required by internal and external customers.
This will encompass products for sale (accessories, machines, spares), products used in the Supply Chain (raw materials, consumables) and other products / services needed for the development of the company across the EMEA, LATAM and APAC regions.
The Post-sales Support Manager manages orders as per GLORY procedures, takes care of the service offered to customers and is responsible for On Time in Full Delivery.
Managing a Team of 8 - 10 people, the Post-sales Support Manager ensures that the department maintains correct information and workflow with the merchandise petitioners, they will check shipping documentation is compliant for each market, ensuring the correct reception of goods and services at the minimum cost established.
Planning is an essential part of the role and the Post-sales Support Manager will use tools for analysis, the correct management of stock based on continuous replenishment and for Demand Estimation.
looking beyond our own work. Equal OpportunitiesGlory believes in equal opportunity for all qualified persons and will not discriminate against any applicant for employment because of race, colour, religion, marital status, national origin, gender, age, disability, veteran status, or any other status protected by law.
Third Party AgenciesUnsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees / charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role.