Spares Sales Support Manager
Glory Global Solutions
Madrid, ES
hace 13 horas
source : DirectEmployers Association

Spares Sales Support Manager Location : Spain / Madrid City / State : Job Code : 4512 # of Openings : 1 Description ROLE TITLE : Spares Post-Sales Support Manager FUNCTION : Supply ChainREGION : EuropeREPORTING TO : European Supply Chain DirectorLOCATION : Leganés, Spain COMPANY OVERVIEWAs a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.

Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash.

While we span the globe, we personally engage with each customer to address their unique challenges and goals - enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.

We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.

We pride ourselves on customer focus, solution quality and our great team. We are growing and diversifying and are looking for talented people who are passionate about what they do and want to contribute to the next phase in our company's success.

ROLE PURPOSE This is an operational leading support role in the Supply Chain Function. The Post-sales Support Manager is responsible for setting up an effective strategy to manage service orders as required by internal and external customers.

This will encompass products for sale (accessories, machines, spares), products used in the Supply Chain (raw materials, consumables) and other products / services needed for the development of the company across the EMEA, LATAM and APAC regions.

The Post-sales Support Manager manages orders as per GLORY procedures, takes care of the service offered to customers and is responsible for On Time in Full Delivery.

Managing a Team of 8 - 10 people, the Post-sales Support Manager ensures that the department maintains correct information and workflow with the merchandise petitioners, they will check shipping documentation is compliant for each market, ensuring the correct reception of goods and services at the minimum cost established.

Planning is an essential part of the role and the Post-sales Support Manager will use tools for analysis, the correct management of stock based on continuous replenishment and for Demand Estimation.

  • Planning activity includes the correct management of the standards in JSOX. MAIN RESPONSIBILITIES + Optimise post-sales activity in an environment focused on efficiency and optimising savings + Be responsible for training and ensuring the correct GLORY Policies are applied across the team - all tasks must follow the GLORY Code of Conduct + Set, manage and follow KPIs, being results orientated + Ensure relevant information is updated and an excellent communication flow is adhered to with customers + Manage the end-to-end process with all orders, in accordance with GLORY processes for information, documentation and best practice + Report on backlog issues and manage other Performance Reports for each customer / geographical area EDUCATION AND EXPERIENCEEducation level : + Economics Degree + 7+ years of experience + Experience in Post-Sales Support would be beneficial + High level of Spanish and English written and spoken + Other European languages are welcome + Knowledge of Japanese would be a very beneficial but is not required Experience : + Experience in service-orientated companies, particularly experience related to managing spares + High competence in Office Tools, especially Excel + Advanced user in IT solutions such as ERP : MFG, SAP, Oracle or similar + Focused and organised, target driven + Used to working in a Continuous Improvement Environment COMPETENCIES AND SKILLS + Skilled in managing daily operations in accordance with company rules and procedures + Acts with integrity in accordance with the Code of Conduct for their area of responsibility + Target driven in order to achieve Procurement goals aligned with forecast and budget + Able to utilise statistical tools for stock management + Proactively seeks out areas for improvements in costs and servicing + Able to manage and implement strategic plans, policies, programmes and initiatives for the Supply Chain area under their remit + Creates and supports a safe working environment that promotes a culture of collaboration and teamwork + Demonstrates strong social skills, is able of identify problems and views them as opportunities for improvement + Has a strongly service-focused profile + Able to manage information in a discreet way when analysing and can use confidential information as per their remit + Shows a flexible approach to work GLORY SPIRITSThe Glory Spirits & Behaviours reflect the values and behaviours that are critical to the ongoing success of Glory and as such represent the foundations of our behaviour globally to lead us to realise our mission : Value Creation- strive to create value for customersSelf-Starter- understand the objectives of your own work and are proactive in achieving goalsCollaboration- respect diversity and create a culture of collaboration to work with each other to achieve a common goalIntegrity- understand Glory's mission and act with responsibility and pride to realise achievement and act and behave with high integrity and a strong sense of ethicsOwn Growth- leverage our own talent and achieve personal development by adopting a broader perspective;
  • looking beyond our own work. Equal OpportunitiesGlory believes in equal opportunity for all qualified persons and will not discriminate against any applicant for employment because of race, colour, religion, marital status, national origin, gender, age, disability, veteran status, or any other status protected by law.

    Third Party AgenciesUnsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees / charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role.

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