At Personio, Customer Experience is more than a specific role. Rather, it is an integral part of our corporate culture and defines the way our customer teams work.
As part of the Customer Experience Team, you will help our customers to understand the product, collect feedback, drive customer growth and help bring HR processes to a new level! The long-term satisfaction of our customers is a significant part of your success!
In our Customer Growth Team, you are a fundamental part of our growth strategy and responsible for maximising our recurring revenue.
You actively promote customer loyalty through close interaction with our existing customers in DACH but also throughout Europe.
Your tasks and responsibilities
Account Management : You establish yourself as a trusted advisor for the clients. In close collaboration with your Customer Success Manager you are the first point of contact to accelerate the customers growth.
You regularly sync with your customers to understand their business and needs. Besides, you are actively monitoring the customer’s usage and health score, contacting the customer to define concrete actions on how to improve their experience with the product and the service even further.
Renewal Management : You are actively prolonging a customer’s subscription by preparing offers, negotiating prices, and documenting all relevant insights.
Additionally, you find creative solutions to support the customers as well as Personios needs long-term.
Expansion Management : You are identifying upselling opportunities, raising awareness for certain products, conducting product demos, and negotiating prices.
Besides, you are able to simplify complex upsells and pitch the value of our solutions to the related stakeholders in the buying center.
Risk Management : You are predicting and reducing the customer’s risk of downgrading from current products or canceling their entire subscription by managing escalations and offering solutions.
You are confirming and following up on cancellations from customers.
Projects & Content : You are supporting projects, such as setting OKRs, creating new processes, or improving current workflows and efficiency.
You are contributing to the creation of content items, e.g. documentation of processes in Confluence.
What you need to succeed
Account Management / Partnership / Sales Experience : you have earned successes in sales / account management in the last 5 years (ideally in the software or HR / Recruiting environment)
German and English skills : you have a good command of German (C2 level) and English, both written and spoken
Ideally, you have already worked with ticketing or project management software (e.g. Zendesk, JIRA, Gainsight, Confluence).
Ideally, you gained some experience working in a fast-paced, hypergrowth environment
You have an affinity for software and, thanks to your solution-oriented nature, you are a competent contact person for our existing customers
You are interested in HR and organizational topics and you enjoy dealing with customers
Competitive compensation package that includes salary, benefits, and pre-IPO equity
28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
2 Impact Days you can use to have an impact on the environment and society one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
High-impact working environment with flat hierarchies and short decision-making processes
Generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
Choose between green mobility options, including a bike lease covered by Personio
Monthly tax-free stipend of €162 to help cover food and public transportation expenses (Cobee)
Private health insurance (company level plan) : Access to Sanitas plan at a reduced employee cost (€43 for employees, spouse, or children)
Access multiple fitness studios and sports facilities across Spain for €30 per month with a subsidized Gympass membership
Free English and Spanish language classes
A beautiful office in the heart of the city, complete with professional espresso machines, free drinks and snacks, and indoor and outdoor break spaces
We’re using technology to revolutionize the way HR operates, transforming the way millions of people experience work every day.
In June 2022 we raised a second Series E funding of $200 million, allowing us to turbocharge this change and making Personio the fastest-growing and most valuable HR technology company in Europe.
With over 6,000 customers and a team of 1,500 in seven offices across Europe, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee. Will you be one of them?
Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported.
We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.
We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.