OVERALL OBJECTIVES :
As a senior member of the team you will join a challenging and unique large-scale Transformation Program with high impact and visibility.
The Senior SysOps Administrator is primarily responsible for the engineering, configuration, installation, and maintenance of;
public and private cloud, Windows and Linux OS, physical and virtual servers, storage, backups, and disaster recovery planning.
We rely on our engineers to empower our users with high availability, excellent performance levels and key service. Ideally, we are seeking an experienced engineer to deliver insights and guidance as we design, build and operate a state-of-the-art on premise and multi-cloud greenfield infrastructure.
Of most interest to us is someone who brings ideas and solutions, a lateral thinker, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to develop real-world IT service.
Management Services, Server Virtualisation, Operating Systems, Multi-Cloud infrastructure
Build, configure, operate and upgrade on premise datacentres, plus the enablement of cloud infrastructure services where required by the business
Research, evaluate and recommend hardware & software for our virtualisation platform
Manage server and storage resources on-premises and in Cloud
Develop and implement agile and scalable infrastructure solutions, with advanced monitoring and alerting, while establishing best practice tools, frameworks, and processes
Perform daily system checks, verifying the integrity and availability of development, testing, staging, and production environments
Assists with advanced troubleshooting (proficient in all levels and phases of systems support)
Identify, diagnose, and resolve connection, reliability, or performance issues
Contact vendor technical support for Priority 1 incidents and requests
Develop scripts to deliver automation and innovation initiatives, ability to drive automation initiatives independent of automation tools.
Validate system upgrades and patches when required
Additional Focus Areas
Team members are expected to grow their expertise in other systems engineer areas to provide support for the entire IT infrastructure landscape through formal training, job shadowing, service transition and documentation
Evaluate, recommend, manage and operate compute and storage resource on premise and in public Cloud
Support of non-Windows operating systems
Core IT Infrastructure Technology / Operations Duties
Partner with other infrastructure Team Members to learn, develop and enhance the skills needed to support software-based infrastructure
Ensure that IT Services are delivered effectively to business customers. This includes the execution of SOPs, management of IT Incidents / Problems and IT Changes as per well-defined ITIL processes, as implemented in the ITSM system (ServiceNow)
Contribute to the reference documents to establish consistency and shared knowledge of Operations best practices and delivery methods.
Deliver quality documentation allowing smooth day-to-day operations
Perform system monitoring, verifying the integrity and availability of infrastructure resources; Ensure that performance, scalability, and security is maintained and optimized
Identify opportunities to innovate, extend and enhance service delivery wherever possible
Participate in disaster recovery plan and practicing recovery operations
Consult with senior peers to learn through experience
Partner with key vendors to maintain an understanding of new technology and leading practices
Cooperate closely with other Zone / Regional / Group IT Infra resources
Provide after-hours on-call support (rotation) and participate with solution implementation (upgrades, new releases, ), patching and deployment activities after hours as needed
Bachelor's degree in computer science / comparable fields or equivalent working experience
Additional / Certifications
Certifications in any of the following or similar technologies is a plus : VMware, Windows Server, Microsoft Azure or Amazon AWS, Storage & Backup, Linux Redhat
ITIL Foundation certification is a plus
Minimum 3-7 years of experience in supporting Server environments, preferably Windows 2016 Server, in managing VMware virtual server environments, and in operating storage and backup solutions
Minimum 1-3 years of experience in managing public cloud-based resources (preferably in Azure)
Experience with some of the most important hardware vendors like IBM, Dell, Lenovo, Nutanix or HP
Experience with or knowledge of NetApp storage technologies or alternatives like EMC, EqualLogic, Nimble
Experience with or knowledge of backup tools like CommVault or Veeam.
Experience with or knowledge of Linux
Competencies & Skills :
Experience in IT Infrastructure and Operations administration, engineering, architecture (enterprise scale), including demonstrated working experience with :
OS system administration (Windows and Linux)
Virtualization technologies like Hyper-V or VMware (preferably)
Server Network administration (DNS, DHCP, NTP, Active Directory, etc.)
Automation and self-service solutions
Scripting languages such as Python, PowerShell, Bash, etc
Knowledge of Azure fundamentals (IAM, network, security, etc.), plus working experience with (provisioning of / migration to / support of) Azure Server & Storage resources
Hands-on experience creating resource groups, virtual networks, load balancer, virtual machine, attaching storage disks, amongst other Cloud operations
Experience supporting IaaS, PaaS, and SaaS based solutions
Experience with or knowledge of backup & disaster recovery preparedness, monitoring, testing, and activation
A solid understanding of Windows Systems and Linux Administration, virtual machines and networking fundamentals. System Administration experience with Linux would be positively considered
Solid experience in monitoring, alerting and analytics, proactive maintenance, root cause analysis, and troubleshooting.
Working experience in observability tools such as Dynatrace, Splunk, LogicMonitor, Datadog, VMware vRealize, others.
Experience with the implementation of Agile methodology and their concepts, plus, scalable SysOps solutions with advanced monitoring and alerting, while establishing best practice tools, frameworks, and processes
A good understanding of ITIL-based processes
Working experience with IaC : Terraform, Ansible, etc. is a plus
Understanding of Docker, Kubernetes and Jenkins, etc.
Other / Soft skills
Passion for technology and staying current with emerging security trends
Accustomed to working in a fast-paced environment with a career track record of engineering, developing, deploying, and maintaining business critical systems
Able to troubleshoot complex problems, and translate technical issues into understandable business language for end users
Compliance with standards for quality, performance or productivity
Able to prioritize, drive results and provide clear and documented status updates / metrics to management;
Translate business requirements into scalable infrastructure designs, cost models, and forecasts.
Excellent writing and communication skills (fluent spoken and written English); excellent interpersonal skills and able to interact and work efficiently with people at all levels in an organization (internal employees, contractors, managers, third parties, etc.);
Apply curiosity and technological intellect to analyse emerging concepts and make necessary recommendations to achieve transformational results in Deployments, Application & Infrastructure Support, and Automation Setup and Implementation.
Knowledge of laboratory (regulated / controlled environment) operations and processes is a plus
Familiarity with relevant regulatory requirements (GxP, HIPAA, GDPR, ) is a plus
WHAT WE OFFER :
A permanent position in a dynamic working environment with a good team spirit where personal development and growth are encouraged;
The ability to progress and gain increased areas of responsibility (within the Program and the Eurofins Group).
As the role and Eurofins' IT Talent Acquisition team are international,
please ensure to send your application in English .
POSSIBLE LOCATIONS FOR THE ROLE :