Customer Service Finance Specialist FTC 12 months
Mondelēz International
Madrid, Comunidad de Madrid, ES
hace 17 días

Job Description

What makes working at Mondelēz International so special? Many things. The iconic brands and global nature of our business.

The continuous innovation and endless opportunities to grow. The chance, each and every day, to put a smile on people’s faces.

We’re the world’s leading maker of Chocolate, Biscuits, Candy and Gum with billion-dollar brands like Milka, Principe, Oreo, Philadelphia, Trident and we now have an exciting opportunity to join our team.

The key purpose of the role is to ensure articulation and close interaction with Mondelez Business Services (MBS) by escalating, approving and supporting clarification in all requests related to Accounts Receivables and Credit & Management tracking, to ensure that all payments are processed and allocated correctly and also on time.

Ensure follow up of open positions, clarification of payment differences with customers and internal stakeholders . Support revision of dunning process, customer credit evaluation (risk evaluation) and all other cash collection topics in cooperation with MBS. Main Responsibilities :

  • Cross-functional interaction and MBS to clarify issues, required escalation and approvals
  • Based on documentation and follow up actions provided by MBS :
  • Review lists of Dunning process
  • Manage 3rd party collection agencies and prepare information for Legal
  • Approve payment / invoice / write-off
  • Monitor existing customer credit line and call out for risks and opportunities
  • Approve and amend credit limit request outside MBS threshold
  • Manage letters of credits and follow up
  • Handles workflow, escalations and contact sales / other stakeholders and customers to support resolution of issues as well as clarifications
  • Validate payment terms / incentives / payment methods
  • Inform sales and other stakeholders on the assigned credit limit
  • Manage customer correspondence in case of escalations
  • Support activities associated with internal reports as well as supporting project implementation
  • Qualifications

    Knowledge, Skills, Experience and Language Requirements

  • Customer Service orientation, performance motivation, communication skills
  • Knowledge of corporate policies, SOX-guidelines (Revenue Cycle) and internal approval limits
  • Good knowledge and understanding of US GAAP and local requirements
  • Good communication skills / Team oriented, able to work under pressure, perseverance
  • Capability to work with remote team / MBS cooperation
  • Profound SAP-knowledge (FI and SD) as well as MS-Office / Excel / Word
  • Fluency in English
  • Fluency in Spanish is mandatory
  • We pride ourselves on having a high performing and collaborative culture where we offer support and development to enhance your career and develop your knowledge and skills.

    In return for your commitment, drive and enthusiasm, we offer top attractive social benefits.

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