As a player support agent, your duties will include but not be limited to : Handling customer support (e-mail and live chat no phone calls) by doing things likeHelp players with account issues (compromised accounts, updates, etc.
Resolve issues regarding refunds, purchases not going through, etc.Assist players resolve technical problems with the gameAnswer gameplay inquiries and helping sort out gameplay issuesCheck updates & newly released content for the game you’re supportingTake assigned training modules to help you improve even further in your jobAttend your weekly meeting with a team of 10-15 fellow agents and your managerIn short, you will be responsible for helping players of this popular video game resolve their issues and continue enjoying the game that they love.
And don't worry - You will start your first week(s) at 5CA going through training with your fellow new agents, to make sure you are prepared for the challenges ahead.
And, of course, you will be paid as if you were already working, during your training.
Job requirements : You speak Italian and English at a near-native level. You are available to work full-time and in a fixed schedule.
You have in-depth knowledge about gaming and you love anything related to video games. You own a PS4, Xbox One, or a modern gaming PC / laptop.
You are a fast learner, you take initiative and are awesome at troubleshooting. Experience in a Customer Service environment or an international business setting is a plus! You have a dedicated quiet work space, located within your own residence.
You are not currently living in the Netherlands, the United States of America, or Argentina.PC requirements : An internet speed minimum of 1 Mb / s download and 0,5 Mb / s upload internationally.
A minimum of 6 GB RAM memoryYour computer should run at least a 64-bit version of Windows 8 or newer, or a recently released version of macOSAn i5 processor (2,8 Ghz or faster), or better / similar, max.
3 years old.A Radeon R7 240 Graphics card or better / similar.A smartphone usable for two-factor authentication that runs at least : - Android 4.
4 or newer- Apple iOS 10.0 or newer