German Technical Solutions Consultant (m/f)
SELLBYTEL Group Nuremberg
hace 1 día


  • Support our system laptops and wearable products through email, phone and chat channels
  • Maintain client relationships through product support and troubleshooting
  • Respond to incoming calls, email and from end users
  • Manage effectively all incoming incidents in a customer service environment and through a ticketing tool
  • Gather information from customers and advise on our client policies
  • We offer

  • Full-time (39 hours / week) and Indefinite contract
  • Rotating shift : Mon - Fri 09 : 00 - 21 : 00; Sat -Sun 09 : 00 - 18 : 00
  • Opportunity to join an international team
  • Requirements

  • German native speaker
  • Fluent Spanish and English
  • Familiarity / aptitude with networks (Proxy Settings, Routers, Internet Modems, Ethernet)
  • Proficient PC skills
  • Quick learner
  • Excellent communication skills (ability to communicate technical issues in non technical terms)
  • Ability to operate in high pressure situations
  • Keen sense of technical curiosity
  • Preferred Qualifications

  • Six months or more experience in front-line technical customer service role preferred
  • Associate's Degree preferred or equivalent job experience preferred
  • Familiar with ticketing systems is preferred but not necessary
  • Excellent written and verbal communication skills
  • The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation
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