In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.
We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.
At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.
The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.
Want to be a part of our team?The Core Team is a critical part of our future success and we are looking for absolutely and only the best people out there.
The candidate should be technology savvy, a team player and should have knowledge about Linux and Windows Technologies and all related products.
We offer a highly motivating environment, great working atmosphere and the possibility to build a strong career in a multinational company.
Reporting to the Solutions Engineering Team Leader, the Solutions Engineer Core Team is involved in project tasks, as well as daily customer infrastructure incident resolution, communication and platform management.
Working at NTT As Solutions Engineer Core Team the key responsibilities include :
Resolution of incidents.
Effectively communicate, and escalate if necessary, complex technical issues to the customer.
Take ownership of customer and see problems through to resolution.
Execute changes for customer request fulfilment.
Support upper Tiers in the deployment of new solutions What will make you a good fit for the role? Personal Skills :
Excellent phone and communication (written and oral) skills.
Committed to providing quality service & results, ready to make a positive difference.
Proactive and stress resistant.
Ability to take decisions quickly and efficiently.
Ability to prioritize effectively and work with a sense of urgency.
Ability to work independently with a significant attention to detail.
Ability to work well in an International team environment.
Customer and service oriented.
Drive and energy to achieve desired results.
Logical and methodical problem-solving.
Passionate about IT Technology
Daily management tasks such as client requests, maintenance Issues and platform updates
Ensure that the production infrastructure environment and core technologies are operating optimally at all times and are properly monitored Technical Skills and Education :
Mandatory : One year of experience supporting at least in Cisco or Asa or Checkpoint.
Nice to have : Networking certifications such us CCNA, Fortinet Language skills
Written and spoken English (Upper Intermediate / Advanced)
Written and spoken Spanish (fluent / native)