Payroll Customer Service Coordinator w/ Native lev
Babel Profiles
BARCELONA, Spain
hace 1 día
source : Servei d'Ocupació de Catalunya

Descripció

  • Supervising and motivation of the team of 5 payroll specialists.
  • Provide them support during their day to day work.
  • Distritution and control of the workload in order to reach the highest efficiency possible.
  • Participate in recruitment and training of the team members.
  • Ensure the client’s satisfaction by monitoring and managing the client relationship.
  • In case of issues or requests, analyze the root cause and implement solutions.
  • Continuous improvement of services provided to the clients.
  • Liase with other departments to meet client service criteria and be continuously updated on processes.
  • Maintain relationship between the team and other operational areas.
  • Experiència(mesos)

    Nombre de llocs ofertats

    S'ofereix

  • Excellent work experience in a multinational BPO company in Barcelona.
  • Motivational salary.
  • Employee benefits (Health Insurance, Life Insurance, Flexible Retribution etc.)
  • Possibility for a career growth and development.
  • Modern and international work environemt.
  • Offices in Poble Nou.
  • Requisits

  • University degree Labor / Law
  • Strong knowledge of Spanish payroll regulations and legislation (multiple industries and their regulations)
  • Strong knowledge or payroll applications (A3, Sage, Oracle or SAP).
  • Previous experience in payroll at least 5 years (ideally from a BPO or other external service provider)
  • Previous experience in managing team min. 1 year (team of approx. 5 people)
  • Native Spanish and full professional English.
  • Excellent ability to work under pressure.
  • Excellent ability to manage stressful situations.
  • Analytical person with problem solving attitude and ability to define priorities.
  • Ability to motivate and manage team.
  • Customer service skills.
  • 35000

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